Strange message when trying to log in to True Credit

[Anonymous]

Credit Bureau(s) Cannot Validate Info
We are unable to obtain your credit report information.

What happened:
Invalid or unknown record.

Explanation:
One example of the cause of this error is when the address entered is not recognized by the credit bureau because it has "unusual" formatting—perhaps the city doesn't match with the state, or the street address doesn't match with the city.

What to do:

• Change the information you entered. You will then be able to re-attempt your request.
  
  
• Contact the Customer Service Team for assistance.
  
  
• Cancel your order.

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[octavia]

I just got the same message at TC.

I don't know why.

[llecs]

I went to log in last night and too had problems. The screen showed lines of code. I think they are having some technical issues.

[SmartCookie]

They were having problems yesterday.  Since so many people are having issues today, I doubt it has to do with bans or split files... so that is good.

On a related note, privacymatters.com (sister of sorts to TC) is having issues today, and was updating old information yesterday.  

Hopefully they will get it resolved soon.

[Anonymous]

I rec'd the same message twice.

Cancel the order and try again.

I called CS they told me to try again in 24-48 hours. I tried again around 2 pm and it worked.

Message Edited by MollyGoLightly on 11-07-2007 05:08 PM