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TU FILE FROZEN---HARD PULL BY KOHLS????

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Curious_George2
Valued Contributor

Re: TU FILE FROZEN---HARD PULL BY KOHLS????


@rchvmz wrote:

@Credit12Fico wrote:

I like your plan.


Well, TU reached out to me, and confimed they removed the HP and that it was an error in their system----I checked all 3 CRA and it was removed. I had to stay on top of the process though, as first, the TU rep was trying to sell me a story....perseverance pays


Good job, @rchvmz

I was rattled when I saw your OP, because I rely pretty heavily on the belief that freezes prevent HPs. I'm very relieved to hear you got this resolved and grateful you shared the story here. Sorry it was a pain the butt, but thank you for helping the community!

 

I have one question. I note you mentioned up top you had freezes and fraud alerts on all three bureaus. It seems theoretically possible the steps Capital One took to work through the fraud alert -- namely, contacting you with an "are you sure?" query, presumably resulting in some sort of bypass coding -- could have been the thing that got mixed up and caused TU to allow the HP. Did anyone you spoke with say anything about this, or do you have insights into what went wrong?

Message 11 of 14
rchvmz
Frequent Contributor

Re: TU FILE FROZEN---HARD PULL BY KOHLS????


@Curious_George2 wrote:

@rchvmz wrote:

@Credit12Fico wrote:

I like your plan.


Well, TU reached out to me, and confimed they removed the HP and that it was an error in their system----I checked all 3 CRA and it was removed. I had to stay on top of the process though, as first, the TU rep was trying to sell me a story....perseverance pays


Good job, @rchvmz

I was rattled when I saw your OP, because I rely pretty heavily on the belief that freezes prevent HPs. I'm very relieved to hear you got this resolved and grateful you shared the story here. Sorry it was a pain the butt, but thank you for helping the community!

 

I have one question. I note you mentioned up top you had freezes and fraud alerts on all three bureaus. It seems theoretically possible the steps Capital One took to work through the fraud alert -- namely, contacting you with an "are you sure?" query, presumably resulting in some sort of bypass coding -- could have been the thing that got mixed up and caused TU to allow the HP. Did anyone you spoke with say anything about this, or do you have insights into what went wrong?


TU responded with it was completly their fault--did not go into detail about specifics. HP was removed successfully by TU. Kohls or Cap 1 have not responded. 

 

Message 12 of 14
Credit4Growth
Senior Contributor

Re: TU FILE FROZEN---HARD PULL BY KOHLS????

Good results are always excellent to read. 👍
Cap One and Kohls probably have no idea as to what happened! 😕
Message 13 of 14
rchvmz
Frequent Contributor

Re: TU FILE FROZEN---HARD PULL BY KOHLS????


@Credit4Growth wrote:
Good results are always excellent to read. 👍
Cap One and Kohls probably have no idea as to what happened! 😕

I don't believe they did either. They were following their protocol correctly 

Message 14 of 14
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