Has anyone has ever had any experience with the BBB? This is my dilemma, I am currently working on my Experian Credit Report and I have two payday loans that is reporting from a company called Peak Capital. I disputed these accounts and they came back verified. I never had any payday loans, they are illegal in Georgia. The thing is, the company cannot validate the debt that they claim I owe, they cant even tell me what account these loans went in. Any way, on Sept 1, I filed a complaint with the BBB, as well as sending Experian another reinvestigation request. I just received the BBB response, here it is:
Location Involved: (Same as above) Consumer's Original Complaint :This company has put 2 accounts on my credit report from a EZ payday loan which i have no knowledge of. The company will not give me debt validation nor will they tell me what information they have. This company is very rude and disrespectful. I have never gotten an online payday loan, they are illegal in my state. The company refuse to remove the false information off of my credit report. Consumer's Desired Resolution:I just want the company to remove the negative and false information off of my credit report because i have never had a payday loan with the company ez payday loan. I also want them to provide proof of the debt that they claim i owe.
BBB Processing 09/01/2009 web BBB
Case Received by BBB09/01/2009 RLE BBB Case Reviewed by BBB09/01/2009 Otto MAIL Notify Business of Dispute09/16/2009 KMB
BBB RECEIVE BUSINESS RESPONSE : On 09-22-08 we received a consumer dispute from Experian and we responded with verified as reported. On the same day, we spoke with Ms. Hughes informed her about the problem, she stated she never opened a payday loan account. On the same day, we mailed her a Fraud Packet, which she never sent back. She is very well aware of these loans she took out09/17/2009
BJB EMAIL Forward Business response to Consumer
09/18/2009 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.) I never received a fraud Packet and I asked for Validation of the so called payday loan debt, and they cannot provide any validation of the debt. It is my right of the FAIR CREDIT REPORTING ACT to have the debt verified. They are not going by the rules.
09/18/2009
BBB MORE INFO RECEIVED FROM THE CONSUMER : The Peak Capital will not send me any information regarding the debt they claim I owe. I even asked them what checking account the so called pay day loans went into and they could not provide me with any information. Payday loans are illegal in the state of Georgia. I asked them to send me validation of the debt and they never did. They did not send me a fraud packet. They cannot provide valid debt information per FCRA. They are obligated by law to provide this information which they refuse to do. I will be forced to take legal action against the company if they are not validation debts according to the FCRA regulation.
Does anybody know what steps the BBB are going to take now? Can they make the company provide proof of the debt, which I know they do not have?
Thank you for that reply, I took your advice and just submitted an online complaint to the FTC, does anybody know how long it will take to get a response? I'm going to also send the CS a letter as well. I hope all goes well because these two accounts are killing my credit score.
The company name is Peak Credit Services, LLC. They are located in Florida.