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TransUnion - Can't add freeze online - SPLIT file :-(

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Anonymous
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TransUnion - Can't add freeze online - SPLIT file :-(

ARGH.

 

Trying to freeze the TU file... After all, I'm trying to garden, right?  Might as well freeze the files, so I have to take extra steps before falling off the wagon...

 

  • Can't do it online. "unknown error"
  • Can't do it on the phone.
  • One rep mistyped my social six times and started talking about adding a fraud alert (Nope, please close my file and don't touch it. I'll call back.  No I wasn't on a cell.  Yes she could hear me fine.)
  • Finally someone identifies the problem - "Mr. Dogbert, you have multiple files.  Your middle name is missing on one."

Lovely.

 

Three transfers, getting hung up on, and finally ending up in the US call center to a lovely person who was very helpful, I _THINK_ its on the way to being fixed.  We'll see in 5 days.

 

 

Message 1 of 2
1 REPLY 1
FinStar
Moderator Emeritus

Re: TransUnion - Can't add freeze online - SPLIT file :-(

Oh the split file funsies!   I can definitely relate.  EQ finally got it fixed after almost a year, and knock on wood EX and TU have been unimpacted all these years.  Hopefully your TU split file issue gets fixed.

Message 2 of 2
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