Transunion Access Denied?

[Anonymous]

Hi guys,

First, I'm sorry if this is in the wrong category. Mod please change if need be. 
I was wondering if anyone knew what this meant? I can't seem to log into my Transunion account online. Help! 

Thanks in advance! 

[Anonymous]

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@Anonymous wrote:

Hi guys,

First, I'm sorry if this is in the wrong category. Mod please change if need be. 
I was wondering if anyone knew what this meant? I can't seem to log into my Transunion account online. Help! 

Thanks in advance! 

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Same here. Happened a few weeks ago. I can log in on the site however

[RadioRob]

It sounds like they had trouble validating your identity when they asked questions from your file such as old street addresses, what company you had an old auto loan from 1990 with, how much was an auto payment etc. 

Since you did not pass the online screening you need to call in and they'll ask you different questions or text a code to a number on your file etc. Once they verify you, they'll flag the step complete and you'll be able to log in. 

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

Hi guys,

First, I'm sorry if this is in the wrong category. Mod please change if need be. 
I was wondering if anyone knew what this meant? I can't seem to log into my Transunion account online. Help! 

Thanks in advance! 

---

Same here. Happened a few weeks ago. I can log in on the site however

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It's not even letting me log on online, it keeps taking me to the page to enter a payment method for the monthly subscription and when I enter a payment method it doesn't want to take it says enter "gift certification" or something like that. Also doesn't let me freeze online either without having to call 

[Anonymous]

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@RadioRob wrote:

It sounds like they had trouble validating your identity when they asked questions from your file such as old street addresses, what company you had an old auto loan from 1990 with, how much was an auto payment etc. 

Since you did not pass the online screening you need to call in and they'll ask you different questions or text a code to a number on your file etc. Once they verify you, they'll flag the step complete and you'll be able to log in. 

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Good to know, thank you so much! I'll call them up tomorrow!

[Anonymous]

@Anonymous must be something going on. I'm locked out of EX and EQ, just happened as of last week.