The problem persists. :-(
Still getting the "contact customer service team" message.
I noticed that they changed the website a few days ago. For example, when you look at the scores, a date appears underneath, indicating the last date you updated.
Perhaps all their tweaking has caused these problems? I'm starting to think that those of us who received the message about contacting customer service are stuck in the queue.
Back when I did software maintenance, once in a while I'd get a call from an employee who couldn't get into a specific file no matter what she did. Usually, it was a file that had been open at the time I did an update or change on the software program. The file would just get caught in "limbo."
I'd have to go into the software and individually release the file at the supervisor level because it was stuck in the queue. There was no other way to free it up. I'm starting to think that's what's happened to those of us who keep bouncing back to "call customer service." We were probably accessing our updates just at the moment that TC was updating the software.
If this is so, no amount of waiting is going to release the file and we're just going to have to call them and get manually released.
Yea they are acting stupid today, i am not able to log in as well!