Ok folks,
After two weeks of whining, pleading, begging, threatening, etc, I finally talked to the manager in "Special Handling".
I made my point, asked alot of questions and finally understand more about the FAKO scoring process. The guy went through a couple accounts and said it worked this way.
I did some more research and then pointed to one of my accounts that I had a promo thing on for a year no interest. I paid the promo balance off so I wouldn't get socked for $80 worth of interest and that brought the util down from 64% to 22% in July. He finally had to admit that there is a problem with the Equifax FAKO not updating.
I'm crossing my fingers

Kevin