Trying to unfreeze EQ

[ddemari]

I have an Equifax.com membership because last time i tried to cancel they just refused
To let me go and slashed the price. So there is a little box to click to freeze report.

I decided to do it, well now i want it unfrooze because i am having SP issues. Of course the site is telling me that it cant be done and gives me this message.

"
You are receiving this notice because you recently attempted to update your lock status for your Equifax credit report. We have tried to update your lock status, but we are unable to process your request at this time".

So i have to call i assume. Daunting process?

[JagerBombs89]

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@ddemari wrote:
I have an Equifax.com membership because last time i tried to cancel they just refused
To let me go and slashed the price. So there is a little box to click to freeze report.

I decided to do it, well now i want it unfrooze because i am having SP issues. Of course the site is telling me that it cant be done and gives me this message.

"
You are receiving this notice because you recently attempted to update your lock status for your Equifax credit report. We have tried to update your lock status, but we are unable to process your request at this time".

So i have to call i assume. Daunting process?

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Do you have a Security Freeze PIN/code?  I go to the following website and enter in my PIN:

https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp

[NY2014]

There could be  two problems . 

1) your files are not or can't update because to many soft pulls (meaning) all the pages are full.. They would have to delete most of your resent self soft pulls,which takes them a week,

that can cause your lock files malfunction .

2..if your receiving a message like you stated, Equifax  techs, or the rep would have to manually remove the lock/unlock freeze option temp until the techs can find the problem.

if you contact Equifax  (i repeat) tell the rep to look into if they have to delete most of the self soft pulls from your report.need to direct them to save you time and headache ..

good luck 

[ddemari]

Good info, thank you! I bet it has something to with the softpulls, I do softpull my CR reports a lot. Amex credit secure sent me this notification:

Equifax® did not return any data when we submitted the information provided with your CreditSecure Unlimited request. This may be because they are experiencing temporary technical difficulties, they have no credit record for you (if you have no previous credit relationships or recently moved to the United States) or the information you supplied did not match the information in their database. To proceed:

• Re-submit your request in a few minutes or
• Contact Equifax directly by visiting......

[NY2014]

  Contact EQ. explain to them the situation (trust me on this) there should be  code code: el??FL when you tried to refresh your report.

if your lucky you'll get someone that understands the problem. likely you won't. if they put you on hold and keep coming back its a like a 3 year old pushing every button in the evaluator, until he or she, (foreign subcontracted) finally gets an supervisor,and you spent 30 min already on the phone,since that does effects the lock and unlock controls,

also tell them to remove that part from your membership. because it will take them 7-10 days to get the system back up. (why so long, think of it as your phone service and they cant get to you until Monday.  

when they remove your unlock/lock control. you have to call them back to put it back on manually. i would just leave it unlocked for that duration . thats me. because i hate dealing with them.I still don't know why I still have there membership. prob the same reason they gave you,a very low membership , and does come in handy monitoring your credit. anyways hope this helps .. I am sure that's your problem as well 

again good luck. let us know how it works out for you 

[ddemari]

I have dealt with them on the phone before and it was a nightmare! It was like talking to someone in a tunnel in the middle of a foreign country using a wire and papercup as their phone. Had me on hold forever and ever and made me repeat the story 500 times. 

Dont know why I locked the report, should have known better! 

[NY2014]

Yep ..                            THAT'S EQUIFAX OUR CREDIT IS SECURED TRAINED SPECIALIST TO READ OFF SCRIPTED ONLY TO PUSH ANOTHER PRODUCT !