Hello,
As of the last roughly ~2 months I've been having an issue where on Equifax and Experian any attempts to soft pull are met with various versions of "Unable to obtain score." In some instances, it states a score can't be calculated due to lack of recent activity, in others nothing at all. I can pull both reports just fine via their respective websites, but no service I try to use to do a soft check for approval has been able to pull anything. In the calculated score space all they show is "N/A."
I have tried to reach out to both companies via email, but one went completely silent and the other had no idea what I needed help with. First they thought it was a business credit inquiry, then once I clarified, they went down a rabbit hole that had nothing to do with my request. I've also tried to call, but Experian just sends me down an infinite loop where I never come across a human and Equifax does similarly.
I tried waiting, but a couple of months in and no dice. Anyone ever experienced this and know how I can rectify it? Yes, my credit profile is active and it sees constant updates.
