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Dear Ms. _____:
Sprint is in receipt of the above-referenced inquiry of Ms. ____ ___, which was forwarded to the Executive & Regulatory Services department for review. We regret any difficulty . . . experienced while attempting to resolve her credit report concerns.
We appreciate your bringing this matter to our attention. Based on the information provided, we are able to resolve Ms. ____’s concerns regarding a credit report inquiry. A letter has been mailed to confirm her request for the removal of an unauthorized credit inquiry through one of the following credit bureaus: Equifax, Experian, or Transunion. Please allow up to 30 days for the removal.
We regret any inconvenience that this issue may have caused. Should there be any additional concerns, you may contact us by calling the Executive & Regulatory Services department toll-free at 1-855-###-#### or (###) ###-####. I am available Monday through Wednesday and Friday between 8 a.m. and 5 p.m., Central Time.
I am little disappointed that I didn't recieve compensation (monies lol) for my time, however I am happy this issue is resolved!
(Edited to redact indentifying personal information; SunriseEarth, Moderator)
You must pursue civil action to recover damages.
The BBB is an informal complaint process.
Ohhh! Thanks for the tidbit.