I had an account with verizon wireless. The account is on my credit report as a paid in full charge off. I paid it in 2004 and it was reported in 2002. It is due to drop on in 2009. I sent a goodwill letter to them asking if they would remove it from my credit report completly. They sent me a letter back saying that they would like to address my concerns, however they have been unable to reach me by telephone. It gives me a number to contact them. Do you think if I call it they may remove it? I don't owe them any money at all and like I said the account was paid in full. Just wondering if anyone has ever gotten a letter like this and what the outcome was. Thanks!