FICO score disappeared

[Aspen1132]

Hi, please help. I got an email the other day from Experian that said "You no longer have a FICO score". Sure enough when I logged onto Experian to check my FICO score it says it's unscorable. It states below that, "You might not have a score yet because you've never had your own credit account, you just applied for credit for the first time or you haven't used credit in the last 6 months". This is impossible as I'm 53 years old and have had credit my whole life. It shows on my Experian account page all my open credit cards etc. I checked my score the other week on Experian and it was a 686. The other two agencies show my credit score. Only Experian is doing this. I've tried calling them, filing a dispute etc. to no avail. I'm in the middle of applying for a mortgage to buy my first house and now this. My lender thanks there's something up with my credit now. Please help!

[SouthJamaica]

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@Aspen1132 wrote:

Hi, please help. I got an email the other day from Experian that said "You no longer have a FICO score". Sure enough when I logged onto Experian to check my FICO score it says it's unscorable. It states below that, "You might not have a score yet because you've never had your own credit account, you just applied for credit for the first time or you haven't used credit in the last 6 months". This is impossible as I'm 53 years old and have had credit my whole life. It shows on my Experian account page all my open credit cards etc. I checked my score the other week on Experian and it was a 686. The other two agencies show my credit score. Only Experian is doing this. I've tried calling them, filing a dispute etc. to no avail. I'm in the middle of applying for a mortgage to buy my first house and now this. My lender thanks there's something up with my credit now. Please help!

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1.  Where did you get this email from?  It doesn't make sense to me.  Why would experian be emailing you?  Sounds fraudulent to me.

2.  My advice to you would be to buy an EX report from MyFICO. If that comes back fine then you have nothing to worry about.

[ShanetheMortgageMan]

You normally don't need credit scores from all 3 bureaus to qualify for a mortgage, a lot of programs can still approve you if you have at least 2 bureaus credit scores.  In that situation the qualifying score is the lower of the 2 bureaus scores.  

As has been mentioned, it seems a little odd for Experian to email you about that so you should give them a call and verify, https://www.experian.com/privacy/contact is their info.  If it is a legit email then they might explain why you got that message, perhaps there is a quick fix.