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BOA secured message or chat?

PutThatMoneyOnTheTable
Frequent Contributor

BOA secured message or chat?

When will BoA move into the 21st century and get the capability to do secured messages or chat with a live agent??? Hate the fact that I have to call for every little thing.

Problem: I activated my Little Caesars 5%cash back deal and made a purchase ($5.35) in September. Back then it said processing deal, now I checked and it's "ready to use" and there is nothing in the earned section. I already used it though and should have earned $0.27. It feels petty to call and stay on hold and ask a rep for my $0.27 cash back. But it's my money and I want it, so I'll be calling. Just wanted to vent.
Amex BCP $35k
Chase FU $11.2k
BOA Cash Rewards $35k
Comenity BJs Perks Plus M/C $14k
Cap1 QS $850
(AU), 2020 TU 801, EX 795, EQ 792
INQ ...TU-0, EX-2 EQ-3
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MusicLovah7
Regular Contributor

Re: BOA secured message or chat?

Have you tried using “Erica” in app? I never tried it but it’s supposed to be a chatbot.
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