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Cap1 2-Step Verification. Need Help!

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Cap1 2-Step Verification. Need Help!

Just opened a Cap1 360 checking account but haven't been able to Add an External Account to transfer money from. Because for some reason my Phone number is not working with there 2-Step Verification method to verify my identity.

 

The other option is to Call 1-877-383-4802.

 

What should or could i do? If I call, anyone know what they going ask me?

 

Thank you for sharing! Smiley Wink

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Message 1 of 8
7 REPLIES 7
Valued Member

Re: Cap1 2-Step Verification. Need Help!

To minimize fraud, many 2SV systems won't work if it detects (even mistakenly) that your phone number is a Voice Over IP, or internet phone number like Google phone or a call forwarding service. Have you tried having the system call you with a voice call? That's just an automated system that reads the digits to you and you type them in the app. Cap1's 2SV will also send the code to your email address as an alternative if you have one on file. It prompts you to select whether to text your phone, call your phone, or send the code to your email. You can also add a land line to your file, then it will give you the option of getting a voice call on that number. Good luck!

 

 


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Message 2 of 8
Frequent Contributor

Re: Cap1 2-Step Verification. Need Help!

2sv.gif


@aynot4fitness wrote:

To minimize fraud, many 2SV systems won't work if it detects (even mistakenly) that your phone number is a Voice Over IP, or internet phone number like Google phone or a call forwarding service. 


Yeah i don't know what is going on because my mobile phone number is Registered in my name, same US address and no one else. and not a VoIP.

 


@aynot4fitness wrote:

Have you tried having the system call you with a voice call?

How do i have the system call me

Have the Following:


CashBack Cards Goals: Disco It, Ducks

Status: Doing my Homework before I App

Note to Self: Focus on the Abundance of Love and you shall have more!

Message 3 of 8
Frequent Contributor

Re: Cap1 2-Step Verification. Need Help!

2svoptions.GIF

Have the Following:


CashBack Cards Goals: Disco It, Ducks

Status: Doing my Homework before I App

Note to Self: Focus on the Abundance of Love and you shall have more!

Message 4 of 8
Senior Contributor

Re: Cap1 2-Step Verification. Need Help!


@TyRacing wrote:

2sv.gif


@aynot4fitness wrote:

To minimize fraud, many 2SV systems won't work if it detects (even mistakenly) that your phone number is a Voice Over IP, or internet phone number like Google phone or a call forwarding service. 


Yeah i don't know what is going on because my mobile phone number is Registered in my name, same US address and no one else. and not a VoIP.

 


@aynot4fitness wrote:

Have you tried having the system call you with a voice call?

How do i have the system call me


Click on choose another method. 


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Message 5 of 8
Frequent Contributor

Re: Cap1 2-Step Verification. Need Help!


@MakingProgress wrote:

Click on choose another method. 


Yes did that and displays this message 

 

2svoptions.GIF

 

and then this message

 

call.GIF

 

 

 

Have the Following:


CashBack Cards Goals: Disco It, Ducks

Status: Doing my Homework before I App

Note to Self: Focus on the Abundance of Love and you shall have more!

Message 6 of 8
Established Contributor

Re: Cap1 2-Step Verification. Need Help!

Give them a call

 

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Message 7 of 8
Valued Member

Re: Cap1 2-Step Verification. Need Help!

Yeah, it looks like you have to call them. I tried to see if I could replicate the prompt with different browsers on my computers at home and work, but I can't get the prompt. I have seen phone numbers get erroneously flagged as VoIP numbers, which sucks for this reason. Unfortunately I don't know how to get that corrected.


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