@IcyCool7227 wrote:Help! Cash App had closed my account a few days before July 10 and the only response was canned below. I had been transferring several hundreds of dollars last month through Cash App because it's the fastest to transfer, to pay down credit cards via debit card reward cashback. I wasn't laundering money or anything but I guess they saw that as suspicious. I keep getting the same canned email. How do I resolve this and file a complaint with the financiaI Ombudsman? It says:
If you remain dissatisfied
Our aim is to resolve all complaints fairly and promptly. However, if you are dissatisfied with our final response, or if 35 working days have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Conduct Ombudsman Service within 6 months of the date of the final response or of making your initial complaint to us.
Em below:
Hi (my name),
We have determined that you are not eligible to appeal your account closure. This is because you violated our Terms of Service. As such, your account will remain closed. As a reminder, this means you can no longer use your account or its features but you can withdraw your money. You can also sell any stocks or bitcoin you may have.
There are no further details to provide and no further action can be taken.
To withdraw any remaining funds:
1. Tap the Banking tab on your Cash App home screen
2. Tap Cash Out
3. Select an amount and deposit length
4. Confirm with your PIN or Touch ID
Your remaining funds will be available within 1–3 business days. If you selected Instant Cash Out, they are already available.
If you hold bitcoin in your account and wish to sell it, follow the steps here in Selling Bitcoin.
To withdraw bitcoin:
1. Tap the Investing tab on your Cash App home screen
2. Select Bitcoin
3. Select the Airplane Button (Next to Sell) and tap Send Bitcoin
4. Enter the amount of bitcoin you want to withdraw (you can toggle between BTC or USD)
5. Either tap the top left corner of the screen to access the QR code scanner or tap Send to enter the external wallet address manually
6. Tap wallet address to confirm
7. Tap Next
8. Tap Confirm or Done
For more help, visit our Cash App Help Center at https://cash.app/help or contact Support directly through your app.
If you hold stocks in your Cash App Investing account and wish to sell or transfer them, visit our Help Center for information on Selling Stock and Transferring Shares.
Selling shares and bitcoin may have tax implications. If you have questions about your particular tax situation you should consult a tax advisor. Cash App Investing does not provide investment advice or recommendations. Investing involves risk and you may lose money. Review the Disclosure Library for more on the risks involved with investing. Brokerage services provided by Cash App Investing LLC, member FINRA/SIPC and a subsidiary of Square, Inc.
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Please explain what you mean by "I had been transferring several hundreds of dollars last month through Cash App because it's the fastest to transfer, to pay down credit cards via debit card reward cashback."
Ouch, good luck!
@IcyCool7227 wrote:
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Please explain what you mean by "I had been transferring several hundreds of dollars last month through Cash App because it's the fastest to transfer, to pay down credit cards via debit card reward cashback."
I am transferring funds through Cash App to add to the balance (which is free instantaneously) and withdrawing the balance through Cash App to the preferred bank account (which can be instant for a small fee or 2 business days, excluding major holidays) that can give me debit card rewards. I then use my debit card with certain credit cards to earn cashback rewards that way. I use a lot of different bank accounts and cards for different purposes so the money isn't always in one account as some accounts offer higher interest savings rate and so forth.
I don't think you can legitimately earn cash back rewards by paying credit card bills. You might want to check the terms and conditions of the debit card.
@IcyCool7227 wrote:South Jamaica you are mistaken. The Affinity Cash back debit earns 1% rewards up to $10 each month with $1k spend as long as it's POS, and you can have 3 of these cards. Then there's Primis that earns 50 cents per transaction. Also I heard Quontic earne 1% too up to the same amount as Affinity though I don't have it. Zynlo earns too with their 100% match round up earning a maximum of 99 cents per transaction.
And until 2023, Nearside earned 2.2% and Enzo earned 1% on those kinds of transactions.
No, you are mistaken. Cash back is for purchases only, not for credit card bill payments. E.g.,
Affinity : "ATM transactions, the purchase of money orders or cash equivalents, loan payments and account funding made with your debit card are not eligible for cash back rewards."
Primis: "you’ll get 50 cents back on every debit card purchase"
I didn't say you can't get the cash back for transactions that are not purchases, I said you couldn't get it "legitimately".
If you want my advice -- and it doesn't appear that you do -- my advice would be to stop trying to get cash back rewards by paying credit card bills with your debit cards, if you don't want more account closures in the future.