Opened my account over 2 weeks ago online. I wanted to start a banking relationship and also take advantage of the $250 bonus for new acocunts. Set up a portion of my direct deposit to go there as required. DD finially started with today's check. I set up Zelle recipient for my Navy Fed account and attempted to send some of the money over. I get message that it's under review it could take a few days. That was no prob, I understood it was the first time using Zelle w the account and wasn't in a hurry to have the money.
Then about 10 mins later email says the Zelle xfer was cancelled and to log in to view the secure message.
I go to log in and they've suspended the online access! How the heck can i view the message?? Called the number listed and they had a 40 min hold time, i waited and hour and it disconnected on me.
Called reg cust svc and they said I do have to spk w that department. I asked if my debit card was active, he said yes. I can still use the card.
I'm really annoyed. If you have restrictions for new accounts, just be upfront. If sending a couple hundred $ via Zelle for a new account is suspicisous then restrict access to Zelle for 30 days or something.
This is literally the most annoying thing ive experienced from a bank and I say that as a former Wells Fargo customer (<--trash).
/rant
@M_Smart007 wrote:@collics, I understand your annoyed .. But take a look from the bank's perspective?
What if they were just trying to protect your finances?
Once a Zelle payment leaves your account, it is almost treated as a cash withdrawal.
You may never get it back.
I get it, my Chase Amazon Card was flagged by the "Fraud" dept.,
for purchasing (2) $100 Gift Cards (Not manufactured spend for a SUB / as it is a very old card)
It took roughly 11 days to have Chase fraud dept to release my card and restore charging privileges.
Minor inconveniences ,, compared to if someone had actually scammed me!
Being a new account and all, and with this time of the year, beint the worst time for fraud.
Take a different point of view. One should always have back up CC/Bank accounts in place.
You might give this a read;
https://www.tomsguide.com/news/zelle-scams-banks-wont-help
Hopefully, you get things resolved soon.
Thanks for your reply. I work for a bank, in the fraud department. So I more than see the banks perspective.
My issue is the lack of resolution. I waited an hour on hold. They asked if I wanted to be called back, and near 8 hours later no contact.
And as mentioned, they tell me they sent a secure message about the reason the zelle was rejected but simultaneously locked me out of online banking where the message is.
Don't take such drastic measures then make it hard for the customer to get the issue resolved. If my account was truly being defrauded I would be beyond pissed after 8 hours not being able to reach anyone at the bank.
I hope it gets resolved soon. I've had banked with Chase for over 10yrs and no issues, so I assure you this probably will be the last time you have issues again.
It's just the current fraud algorithms.
I had the same happen to me on a similar thing recently (wire transfer for an escrow payment to a new receipient in a new state), and got locked out of nearly everything and I've been a Chase customer since before I found this forum even. Was a little irritating but to be fair it wasn't even the most annoying thing that day objectively... even with the delay the receipient still thanked me for paying so promptly.
Ain't no big thing 
.
I don't believe you can send money to yourself that way. You can but banks don't like it. Banks would prefer you use ACH rather than Zelle. JMHO. My brother has had the same issues and every time it was him sending money to himself from account to account. The purpose of Zelle is P2P not Self to Self.
@sznthescore wrote:I don't believe you can send money to yourself that way. You can but banks don't like it. Banks would prefer you use ACH rather than Zelle. JMHO. My brother has had the same issues and every time it was him sending money to himself from account to account. The purpose of Zelle is P2P not Self to Self.
I appreciate your opinion but that's not true (bank employee). Banks don't care who the recipient is. I have zelle set up with Capital One, Navy Federal, PNC, and now Chase. The issue wasn't me sending money to myself, they have confirmed it was the "newness" of the account and fraud prevention.
@Revelate wrote:It's just the current fraud algorithms.
I had the same happen to me on a similar thing recently (wire transfer for an escrow payment to a new receipient in a new state), and got locked out of nearly everything and I've been a Chase customer since before I found this forum even. Was a little irritating but to be fair it wasn't even the most annoying thing that day objectively... even with the delay the receipient still thanked me for paying so promptly.
Ain't no big thing
Thank you for your response. Again it wasn't the timeframe of the money being received, but the lack of explanation and steps to resolve the issue. It took 3 days for me to get back access to my account...and over a major holiday weekend.
@collics wrote:
@Revelate wrote:It's just the current fraud algorithms.
I had the same happen to me on a similar thing recently (wire transfer for an escrow payment to a new receipient in a new state), and got locked out of nearly everything and I've been a Chase customer since before I found this forum even. Was a little irritating but to be fair it wasn't even the most annoying thing that day objectively... even with the delay the receipient still thanked me for paying so promptly.
Ain't no big thing
Thank you for your response. Again it wasn't the timeframe of the money being received, but the lack of explanation and steps to resolve the issue. It took 3 days for me to get back access to my account...and over a major holiday weekend.
I'm not a bank employee, but I'm glad it all work out for you. Peace and blessings.... Happy New Year!