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DCU Digital Banking Changes

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MySunrise271
Established Contributor

DCU Digital Banking Changes

Received an email from DCU today 

 

What’s Changing?

Effective August 19, 2024, any incoming money transfers that are scheduled through Digital Banking to come to DCU from another financial institution will be held for up to 5 business days to process before you can access the funds. We are doing this in order to ensure the safety and security of the funds in their shares.

 

Please note: this new change will NOT impact payments made directly to your DCU loan.

 

Why Are We Making This Change?

 

This new process for external money transfers made into a DCU checking or savings account will:

• Protect our members from potentially fraudulent activity.

• Enhance the security of your funds.

 

How Will This Affect You?

 

When your account receives your scheduled transfer, these funds will require up to 5 business days to process before they will be available for your withdrawal or use.

Message 1 of 15
14 REPLIES 14
gdale6
Moderator Emeritus

Re: DCU Digital Banking Changes

Got it and just told them to shove it, only going to keep 1K in their 6% savings checking is gone..
Message 2 of 15
dahx
Contributor

Re: DCU Digital Banking Changes

And I thought Fidelity CMA was bad.

 

Sounds like a cash grab to me.  Looks like I'll be checking DCU off my list.

Message 3 of 15
gdale6
Moderator Emeritus

Re: DCU Digital Banking Changes

Adding something many of you dont know, DCU charges to use the ACH system, I got around it with plaid and inbounds from other financial institutions. I would bet if you use their ACH system there would be no delays at all. Crooks and I sense they are having financial trials.... good reason to leave too.

Message 4 of 15
pizzadude
Credit Mentor

Re: DCU Digital Banking Changes

Wow, we've now reverted to the point where an ACH might takes longer to clear than a physical check.    May be time to dust off the checkbook again.... Smiley Wink

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Message 5 of 15
AndySoCal
Senior Contributor

Re: DCU Digital Banking Changes

@MySunrise271@gdale6 @pizzadude @dahx   A way to bypass this is  not to originate the fund transfer from within DCU banking. For example, a consumer has accounts at National Bank and an account(s) at DCU. First link the DCU account in National Bank's on line banking. Now you can push funds from National Bank to DCU and a way to pull funds from DCU to National Bank.  The key to this where you originate the transfer to push and pull from. The funds originating at National Bank that are sent to DCU should not be subect to the five day hold. Check the DCU deposit account agreement.

 

The reason for the 5 day hold. Typically is one of many variations of the following scenarios. A consumer has two accounts linked on DCU to ABC bank a checking and savings account.  When the transfer is setup on DCU consumer selects the wrong account at ABC Bank to have the funds tranferred. The account selected does not have enough funds to complete the full transfer. ABC Bank will request the funds back from  DCU. Second scenario is the consumer schedules the same transfer twice causing the account at ABC Bank to fall below zero.  This can happen in the five day hold period. Look at your deposit account agreement if the account at DCU is interest bearing when does that deposit start earning interest.

Seondly is the protection from fraud activity is true. I know of cases where a fraudster has commited an account takeover. The takeover means the fraudster has blocked the account owner from being able to access their account. The fraudster then can drain the bank accounts dry.  Fraudsters numerous methods of seperating the targeted victim from their money.  BTW if that happens good luck in getting your money back as it hop skips and jumps out of the US.

 

I am not a DCU member so I no experience with them.

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Message 6 of 15
CreditCuriosity
Moderator Emeritus

Re: DCU Digital Banking Changes

Got it as well.. funny how they make it sounds like they are protecting your money.  No way would i have a normal checking account with them and money going into it.   They have lost their minds or someone scammed them for millions on some method and they are overreacting to it vs addressing the issue that caused this action as certainly something happened.

Message 7 of 15
MySunrise271
Established Contributor

Re: DCU Digital Banking Changes


@AndySoCal wrote:

@MySunrise271@gdale6 @pizzadude @dahx   A way to bypass this is  not to originate the fund transfer from within DCU banking. For example, a consumer has accounts at National Bank and an account(s) at DCU. First link the DCU account in National Bank's on line banking. Now you can push funds from National Bank to DCU and a way to pull funds from DCU to National Bank.  The key to this where you originate the transfer to push and pull from. The funds originating at National Bank that are sent to DCU should not be subect to the five day hold. Check the DCU deposit account agreement.

 

The reason for the 5 day hold. Typically is one of many variations of the following scenarios. A consumer has two accounts linked on DCU to ABC bank a checking and savings account.  When the transfer is setup on DCU consumer selects the wrong account at ABC Bank to have the funds tranferred. The account selected does not have enough funds to complete the full transfer. ABC Bank will request the funds back from  DCU. Second scenario is the consumer schedules the same transfer twice causing the account at ABC Bank to fall below zero.  This can happen in the five day hold period. Look at your deposit account agreement if the account at DCU is interest bearing when does that deposit start earning interest.

Seondly is the protection from fraud activity is true. I know of cases where a fraudster has commited an account takeover. The takeover means the fraudster has blocked the account owner from being able to access their account. The fraudster then can drain the bank accounts dry.  Fraudsters numerous methods of seperating the targeted victim from their money.  BTW if that happens good luck in getting your money back as it hop skips and jumps out of the US.

 

I am not a DCU member so I no experience with them.


Thanks for the tips on how to work around this @AndySoCal  Most often I do push my funds from my hub local credit union checking account so this is good to know.  I will check the  deposit agreement and test this option after Aug 19.  The other positive for me that makes this change less of a negative, is that DCU participates in the shared branch CO OP network, which my local credit union also participates. It is convenient enough to use the drive-up window.

Message 8 of 15
MySunrise271
Established Contributor

Re: DCU Digital Banking Changes**UPDATE**

Received this email today from DCU 8/17

 

You will have received an email yesterday on our new inbound transfer holds. Based on member feedback, we are delaying implementation of this change until Monday August 26th to ensure adequate time for members to prepare.

 

Our number one priority is to provide our members with the best possible financial experience. With fraud on the rise across banks and credit unions, we are committed to protecting the financial well-being of our members. For this reason, we are changing the way we handle money transfers from other financial institutions to align with financial industry norms and best practices.

 

What’s Changing?

Effective August 26, 2024, any incoming money transfers that are scheduled through DCU Digital Banking to come to a DCU account from another financial institution will be held for up to 5 business days to clear before funds are accessible. Funds may clear sooner and funds availability will be visible in your online or mobile banking account view. 

 

This change is to ensure the safety and security of the funds in member shares.

 

What transactions will NOT be impacted?

 

• Recurring direct deposit payments such as payroll, Social Security, and pension payments

• Incoming transfers initiated to DCU from an external financial institution

• Member to member transfers using DCU accounts

• Share to share transfers using DCU accounts

• Wire transfers

• Third party transfers such as Cash App and Venmo

• Anything initiated by any non DCU financial institution/third party

Message 9 of 15
gdale6
Moderator Emeritus

Re: DCU Digital Banking Changes**UPDATE**

Yeah I got the new email too. Too late already initiated closing it all down. Still shows me the incompetence and non thinking before initiating a policy, they have no forward thinking skills and I dont trust such with my $.

Message 10 of 15
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