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How to deposit $$ into Navy Federal Savings without having to call?

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Regular Contributor

How to deposit $$ into Navy Federal Savings without having to call?

Please excuse this question if it seems dumb but how do I deposit money into my NFCU savings account from an outside bank without having to call them all the time?
Is there a way to set this up electronically?

Thanks for your help!
Chapter 7 DC 10/23/18
Starting FICO 8 11/22/18

Current FICO 8 11/28/19

GOAL 680 by 12/19
Current FICO 9 11/28/19

Student loans and car payments reporting positive

Message 1 of 31
30 REPLIES 30
Senior Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?


@Kathyups wrote:
Please excuse this question if it seems dumb but how do I deposit money into my NFCU savings account from an outside bank without having to call them all the time?
Is there a way to set this up electronically?

Thanks for your help!


Its quite simple from a desktop computer.

 

1.  Log in to your NFCU account and click on Transfers > View & Add Accounts > Add External Account

 

2.  A popup box will appear where you will enter your name, the external account number, the external bank's routing number and your email address.

 

3.  Once you complete the pop up box, NFCU will send you an email with a confirmation number.  Go back to Add External Account and enter the confirmation number and you'll be all set to make ACH transfers into your Navy account.





Message 2 of 31
Regular Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?

I'm struggling with this as well after joining NFCU recently.

 

I actually added an external account to NFCU a week or two ago, but it doesn't allow me to pull money from that external account and deposit into my NFCU account.

NFCU online transfer allows the external account to be addeded as the "FROM" account, but it won't allow me to add the NFCU savings or checking account as the "TO" account.

The online transfer screen does allow me to add the external account as the "TO" account.

 

And the mobile/e-deposit check funtion won't be functional for 30 days, per NFCU.

 

Unfortunately for me, the local bank I have used for 30+ years doesn't seem to have an online transfer option for any external accounts.

I'm stuck in a hard place until my direct deposit kicks in later.

Message 3 of 31
Valued Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?

My experience also.  My external account has been added to my NFCU account since early January but I'm unable to use it as a 'transfer from' account into my NFCU Checking / Savings.  I can only transfer from my external account to make a payment...   

 

So to get around that I set up Zelle through NFCU using a different email address than the Zelle I have set up with my external bank account.   I have been able to successfully transfer funds that way (and, of course, it's faster).   

 

I've been meaning to call NFCU about this but haven't gotten around to it... I initially thought it may be a new account restriction or something but it's been 90 days since account opening and I still cannot transfer from external to NFCU.  

 

Note:  if your regular bank doesn't partner with Zelle,  you can still do this.   Just download the Zelle app and create an account with a primary email and link your debit card.   Then, in the NFCU portal, set up Zelle and add a different email address for Zelle.    Then, using the Zelle app, transfer from your primary email to the email linked with NFCU.  Transfers are instant.

 


@Duke_Nukem wrote:

I'm struggling with this as well after joining NFCU recently.

 

I actually added an external account to NFCU a week or two ago, but it doesn't allow me to pull money from that external account and deposit into my NFCU account.

NFCU online transfer allows the external account to be addeded as the "FROM" account, but it won't allow me to add the NFCU savings or checking account as the "TO" account.

The online transfer screen does allow me to add the external account as the "TO" account.

 

And the mobile/e-deposit check funtion won't be functional for 30 days, per NFCU.

 

Unfortunately for me, the local bank I have used for 30+ years doesn't seem to have an online transfer option for any external accounts.

I'm stuck in a hard place until my direct deposit kicks in later.


 

Personal Aphorism:
"Forget What You Feel, Remember What You Deserve"


Starting FICO 8s | 09/06/2017: EX 641 ✦ EQ 634 ✦ TU 647
Current FICO 8s | 11/2019: EX 767 ✦ EQ 734 ✦ TU 757
Current FICO 9s | 11/2019: EX 768 ✦ EQ 775 ✦ TU 766
Highest FICO-8 Ever | 10/2018: 780 [on dirty report]

2019 Goal Score | 760s


My AAOA: 2.10 years not incl. AU / 3.1 years incl. AU
My AoOA: 6.10 years not incl. AU / 8.10 years incl. AU
Inquiries: EX 0/6 | 3/12 ✦ EQ 0/6 | 5/12 ✦ TU 0/6 | 1/12
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Tending my Garden til 6/2020


Without patience, we will learn less in life. We will see less. We will feel less. We will hear less. Ironically, rush and more usually mean less.
Message 4 of 31
Super Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?

Yeah this is an annoyance with NFCU - you have to deposit checks or use Zelle to get funds in there (you can use Zelle with a bank that doesn’t support it with the app and your bank’s debit card but it’s limited to like $500 a week I think). DCU lets me pull directly from my external checking but they don’t support Zelle so I have the Zelle app linked to my DCU debit card and I send myself money from my 1stBank account to DCU via Zelle. 

 

Since we use Zelle to pay our rent, I can’t have a $500 limit so I am forced to stay with my current bank and use DCU as a secondary but I am not sure why I keep the NFCU account. NFCU’s site and app go down too much for me to make them my main financial institution (1stBank is hardly ever out and when they are doing maintenance, it’s not during business hours unlike NFCU which will take everything down in the afternoon) and the only time I’ve had a Zelle transfer get held and processed in days instead of seconds was NFCU as the sender. 

 

I love NFCU but their banking leaves me feeling disappointed. I would switch everything to DCU if they offered Zelle. 



01/2019:
12/2019:

Hover over my cards to see my limits!
Goal cards: Cash+, Freedom.
Message 5 of 31
Valued Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?


@Saeren wrote:

Yeah this is an annoyance with NFCU - you have to deposit checks or use Zelle to get funds in there  


Oh -- so this is not some sort of new account restriction? This is just the way NFCU operates?   

Personal Aphorism:
"Forget What You Feel, Remember What You Deserve"


Starting FICO 8s | 09/06/2017: EX 641 ✦ EQ 634 ✦ TU 647
Current FICO 8s | 11/2019: EX 767 ✦ EQ 734 ✦ TU 757
Current FICO 9s | 11/2019: EX 768 ✦ EQ 775 ✦ TU 766
Highest FICO-8 Ever | 10/2018: 780 [on dirty report]

2019 Goal Score | 760s


My AAOA: 2.10 years not incl. AU / 3.1 years incl. AU
My AoOA: 6.10 years not incl. AU / 8.10 years incl. AU
Inquiries: EX 0/6 | 3/12 ✦ EQ 0/6 | 5/12 ✦ TU 0/6 | 1/12
Report Status: Clean

Tending my Garden til 6/2020


Without patience, we will learn less in life. We will see less. We will feel less. We will hear less. Ironically, rush and more usually mean less.
Message 6 of 31
Regular Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?

Yes, unfortunately this is the way they operate. I'm sure why as other banks/CUs are able to do this. I think this is the biggest drawback with NFCU, otherwise I think they're great for banking.

Message 7 of 31
Regular Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?

I was able to deposit some money from another online savings account into NFCU.

Basically, I had to setup NFCU as the external account on my existing online savings account and send $ from it to NFCU.

Works like a charm, but it seems like NFCU doesn't want to let money leave them as easily!  Smiley Happy

Message 8 of 31
Super Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?


@thornback wrote:

@Saeren wrote:

Yeah this is an annoyance with NFCU - you have to deposit checks or use Zelle to get funds in there  


Oh -- so this is not some sort of new account restriction? This is just the way NFCU operates?   


No this is business as usual with NFCU. You can only pull from an external account to pay a credit product. 

 

That said, there are legitimate security reasons to not allow this and my current bank doesn’t allow it either and both NFCU and my bank participate in Zelle so I have options but it’s an inconvenience compared to my DCU account where I can directly pull from either 1stBank or NFCU and put it in my DCU checking. 



01/2019:
12/2019:

Hover over my cards to see my limits!
Goal cards: Cash+, Freedom.
Message 9 of 31
Regular Contributor

Re: How to deposit $$ into Navy Federal Savings without having to call?

Well that's a PITA... I guess I will just only deposit when I have the full daily limit of $250 at a time then... that bites lol Smiley Happy
Chapter 7 DC 10/23/18
Starting FICO 8 11/22/18

Current FICO 8 11/28/19

GOAL 680 by 12/19
Current FICO 9 11/28/19

Student loans and car payments reporting positive

Message 10 of 31
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