@DaveInAZ wrote:
@gdale6 wrote:I see this CU is using Amazon Aws services and now forces me to go thru plaid to link external accounts. Sorry DCU we are more than likely done I refuse to use either of these organizations
Their bill pay service isnt communicating with their new software either.
Got an email this morning that their new "Digital Banking platform" was live, so logged in to have a look. Don't like it, their 'old fashioned' interface was much better. I really don't care about Amazon AWS, but Plaid for external accounts is the killer for me, I absolutely will NOT use Plaid. I tried for a bank account bonus last year from a Fintech called Porte Bank that used Plaid. I tried to fund the account with $200 with my PNC Bank debit card. It clearly said "transaction denied", so I log into PNC and see a $200 debit card transaction. Called Porte Bank, rep confirms debit card was declined and when I tell him I have a $200 debit card transaction on PNC he basically shrugged his shoulders. So I immediately closed the account and will not use Plaid for anything; and PNC took care of my dispute for $200 debit.
The $1k savings account 6.17% was nice, but not worth staying with DCU. I recommend Service Credit Union, servicecu.org. Based in NH but anyone can join with a small donation to their charity. 5% on savings up to $500, plus 3% on their Club savings up to $3k.
So, Adios, DCU. And fortunately I have DCU linked from other banks so I don't have to use Plaid to empty the account.
The funny part is they are forcing plaid to link other accounts but they are no longer compatible with Plaid themselves.
Tried a chat session with them on the bill pay, took 1 hr to talk then their system signed me out for my own security during the chat.... Only thing I got out of them was well it goes down then comes back then goes down and they are working on it. Had another chat ready as nothing concentrates the mind more than a deadline and it went poof without even being sent.
@gdale6
Frustration when the telephone hangs up and/or your signed out. One might wonder about their concern for the customer? 
As an aside, the actions of USAA in the continuing saga of realigning services (loss for me) I am moving to a different FI. Sad but it is what it is. As others state on here, "it is only business" ... a local stand alone bank in my area has been adding services that meet my needs. Will continue to close USAA credit cards too. 
@DaveInAZ wrote:Any suggestons on the best way to close your DCU accounts other than having to call them? It's been well over a year since I've had to call them, and as I recall it was an hour+ to get a live rep.
I see under Contact Us a Secure Message and Chat as options. I doubt if they would close accounts with Chat, I'll probably try Secure Message as soon as drain the accounts to $0.
I would do it via US Mail as the 5 bucks that still has to stay in savings will have to be refunded via a check from them.
@gdale6 wrote:
@DaveInAZ wrote:Any suggestons on the best way to close your DCU accounts other than having to call them? It's been well over a year since I've had to call them, and as I recall it was an hour+ to get a live rep.
I see under Contact Us a Secure Message and Chat as options. I doubt if they would close accounts with Chat, I'll probably try Secure Message as soon as drain the accounts to $0.
I would do it via US Mail as the 5 bucks that still has to stay in savings will have to be refunded via a check from them.
Oh right, that 5 bucks for membership. I'll try Secure Message and report back. As long as I don't have to go to a branch, I'm in southern AZ and not in the mood for a cross country drive, especially with current gas prices.