I have only been banking with them a few months. So far it has been great. I do all of my banking online. If I have to go into a branch it means something has gone terribly wrong. The website is great. The app is good, could be better. The placement of the ads (for other Key products) is a bit clunky. They keep pushing their “Hello Wallet” product. Which is AI based financial adviser product.
ACH transfers, both push and pull are super fast. Bill pay is also fast. Some banks take forever to pay the bill even if you schedule it for immediate payment. Everything is laid out in a logical manner. Lots of nested transaction detail but you can hide it or use a “simple” view.
They have a very easy to meet bank bonus too. My account was exactly one month old and I met the requirements and they paid out the bonus. I switched to them as my main bank. I resisted using an EWS bank for as long as could but more and more banks report to it now. I had a Discover bank account which also reports monthly balances to EWS. Key Bank like Wells Fargo, not only pulls and reports to EWS but they report every single ACH. My EWS report went from a few pages last year to over 20 pages now.
I am a satisfied Key Bank customer. I get excellent service at the branch when I visit. My relationship is limited to checking, money market, retirement acounts and a MasterCard. I am not a fan or debit cards and don't use one.
I seldom visit a branch except to enter the safe box or pay real estate taxes at the teller window for the dated teller stamp.
I was aquired by Key several years ago during the merger times. The relationship is over 40 years old. I'm debt adverse. I have never applied for a loan. The MasterCard is a tricky as I get in the debt area.
If I am to post anything negative it would be the somewhat aggressive new kid who phones every six months. You know, the hotshot selling investments from the trunk of his car who will make me rich. That's annoying because you can't sign them off. I don't end calls abruptly unless is a telemarketer.
I had a sort of negative experience at Key yesterday. I visited the branch to transfer funds from money market to checking and pay a real estate tax bill. I wanted to pay the bill that day so it may require a manager or supervisor override. Teller lines were long. I don't like to take a transaction to a teller that may delay other customers. I went to a personal banker. I was in there for about an hour as the kid tried to do the full colon on me. I don't like being sold--anything. This is not specific to financial products. I just don't like being sold.
The personal banker made the transfer. Then he launched into his shtick for selling stuff to a no-sale individual. It's been a long time since this happened to me. The woman who helped me just retired so I got hardsell guy. First he mocked my burb in reference to taxes. He made a crack that most of the tax goes to the schools "but you have that great garbage collection". Sort of an idiot comment. He told me where he lives. I would not trade places with him. That was the howdy do.
I think his deal was to try to confuse me with terms and sell me financial products due to confusion. I'm retried, funded and sitting on my backside. He's trying to hustle retirees. Kiddo should be taking notes.
During his morable spiel I don't remember hearing the word fiduciary. I remember him telling me I'll have to start taking RMDs from my Roth!!
His questions were goofy. Not certain if he was trying to be my new BFF to hustle me or just nosy. Maybe his dumb queston had a purpose. He asked me what the milage was on my car. You gotta love it.
I put my Key cc on his desk and asked him to PC to the cashback version. He didn't think they do that. He got the manager. Manager said they don't do it now but to get my info in case the start to.
When I escaped I went to the teller and paid my tax bill. I also deposited a check drawn on Huntington to replace the funds I just had transferred from my money market account.
Key definitely needs to pull back on the hardsell via alternative facts--RMD's from Roth. lol
There was a time I hated to enter a Key branch unless it was a straighforward teller transction. I'd forgotten about that. The woman who helped me for years is gone. She had some sense. I told her from the jump I was not interested in financial products. She respected that. I'll miss her.
In the fall of 2012 I went in to convert portion of what was a traditional IRA to Roth. The should-be used car salesman who eventually did the conversion tried to sell me on bond funds. He was trading on racism with a precuation as to how our economy would crash if President Obama was reelected. We were in a bull market then but why split hairs?
Key should work on ethics for their hardsell team. I'm comfortable handeling my own funds. Some people are not. My philosophy is that anyone who was shoulder to shoulder with me while the funds were being earned has a vote. Everyone else be cool.
New guy wanted me to apply for the cashback cc. They pull Equifax. He wanted me to provide him with my pin to lift the security freeze. He would put my pin on the cc application as a service to me.
I must look like I just fell off a turnip truck. Lol