LIVID with Chase…Accounts frozen pending closure

[Caught750]

Two days ago I tried to deposit a large check with Chase.  The check was from a prior employer who had consistently made direct deposits into the Chase account through 2/15 of this year.  

They told me there would be a 9 day hold on the check, which I wasn't okay with.

Teller says "I can reverse your deposit without an issue and give the check back"

I said "please and thank you, 9 days is just too long, let me try to figure something else out".

Well I couldn't so I deposited the check via ATM.

This morning I woke up to a fraud letter in my account.

Call the number contained in the letter to sort it out .

Chase says "We can't verify that this was from your employer and intended for you.  Your accounts will be closed on this date.  You have no access to any of your money."

I said I'd like to speak with a supervisor please.

CSR said "NO!!" *click*

I am absolutely furious!!!  I assume all accounts and cards will be closed.

Oh well...

[Hex]

At @Caught750 

I can't follow what you are trying to describe. 

[Caught750]

TLDR;

Tried to deposit a really big, but legitimate, check, Chase froze all of my accounts and will be closing them.

According to them it's because they can't independently verify a phone number for a city government to confirm that the check is legitimate 

[Horseshoez]

I would visit a branch in person and demand some action.

[Hex]

That's terrible. Any way you could get into a branch to talk to them? Maybe get HR from your employer to call them?

[Caught750]

I suggested a 3 way call so they could verify.  They said no. 

I said I'd give them the number.  
They said no.

Its literally a matter of looking up City Hall and the name and state of the city.

HR resolved it and put a stop payment on the check and is wiring it to Wells Fargo who is expecting it and is more than happy to accept the large deposit.

[Hex]

Did you lose a Chase card because of this?

[Caught750]

They're still working but I'm not optimistic.

I've banked with Chase for 5 years and had

2 checking accounts

1 savings account 

2 brokerage accounts

1 IRA

2 biz checking accounts

a CSR

and a Hyatt Card

In that 5 year period no less than 137 checks were direct deposited from the same employer.

[Hex]

Wow that's super crazy. How I'm soory they did that to you. Hopefully your cards will survive. 

[Rebuild2019]

I had to read this a couple of times. Understand why they didn't want to talk on the 3-way or take the number you gave them BUT closing your accounts that's weird. I was going to open a Chase checking, but maybe I will think about that one.....🤔🤔