NFCU - Withdrawal

[GhostCredit]

Hey guys, so I've been a member of NFCU for 6 years now. Haven't had a problem but since I live under my dad's house and he doesn't allow me to control my money. He was telling me to withdraw my money out and put it into a CD in another bank. My dad is very traditional and don't like the online banks but whatever. So, the first rep I talked to said that she's going to do a cashier's check. She said I should be getting 2 emails, never got any emails. She said if I don't get an email then to call them. I don't know why I waited 2 full days but I thought the fedex person would come with my check... I decided to call them, to see the status, they said something about I need to give my name, access #, photo id, 3 signatures, etc. and so the nearest branch is about 1hr away. I don't want to drive over there, and there's not even a local # that I could call. I didn't want to question the rep but I was confused as to what's the problem and why do they need more additional information... 

I then looked on the holds of bank account on chase website and it's to protect from organized crime, cyberhack, etc. but I wish somebody would have sent me an email instead of waiting and calling... I don't know if this has ever happened to anybody but was wondering if this should leave a sour taste. I was wondering to maybe go to another credit union like penfed. Is this the security standard of procedure? I don't want in the bank industry so I don't know. Are there policies in place that I should know about? Thanks!

[UncleB]

Strictly addressing only your question in regard to the cashier's check, the only time I've ever requested one I got two emails.  The first was immediately when I requested the check (in my case, it was requested online) and I got another when it was mailed (USPS regular mail).

If you have questions about how or when it was sent you should probably give NFCU a call on their main toll free number.  If it were me I would also get clarification on what's going on with your membership, and if it can be handled without making a drive to the branch. 

[Jeffster1]

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@GhostCredit wrote:

Hey guys, so I've been a member of NFCU for 6 years now. Haven't had a problem but since I live under my dad's house and he doesn't allow me to control my money. He was telling me to withdraw my money out and put it into a CD in another bank. My dad is very traditional and don't like the online banks but whatever. So, the first rep I talked to said that she's going to do a cashier's check. She said I should be getting 2 emails, never got any emails. She said if I don't get an email then to call them. I don't know why I waited 2 full days but I thought the fedex person would come with my check... I decided to call them, to see the status, they said something about I need to give my name, access #, photo id, 3 signatures, etc. and so the nearest branch is about 1hr away. I don't want to drive over there, and there's not even a local # that I could call. I didn't want to question the rep but I was confused as to what's the problem and why do they need more additional information... 

I then looked on the holds of bank account on chase website and it's to protect from organized crime, cyberhack, etc. but I wish somebody would have sent me an email instead of waiting and calling... I don't know if this has ever happened to anybody but was wondering if this should leave a sour taste. I was wondering to maybe go to another credit union like penfed. Is this the security standard of procedure? I don't want in the bank industry so I don't know. Are there policies in place that I should know about? Thanks!

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As @UncleB said, you really need to call them to find out what is going on. This process is something they do every day so, obviously, something is triggering their reaction.

Good luck!