NFCU transfer issues

[Jnbmom]

I get a small amount DD to my checking account and usually transfer to savings. I tried tonight once my DD hit and it didn't load, then I tried again got an error message and it said to call? So as I am persistant LOL, I went on mobile app tried to transfer, it ask if I want to make a third transfer, but none are pending? I said no and shot them a message, just wondering if anyone has this glitch. Of course I keep "very little" in checking and can only do the intial transfer, hoping they just do the one and decline the second?

[Anonymous]

It's probably worth taking the 5 minutes to call them honestly. 

[Jnbmom]

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@Anonymous wrote:

It's probably worth taking the 5 minutes to call them honestly. 

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Thanks was on hold for over 30 minutes, I hung up. I tried a transfer with DH'd account, worked fine.  It is obviuoslysomething weird with my account then.

@Anonymous 

[Anonymous]

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@Jnbmom wrote:

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@Anonymous wrote:

It's probably worth taking the 5 minutes to call them honestly. 

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Thanks was on hold for over 30 minutes, I hung up. I tried a transfer with DH'd account, worked fine.  It is obviuoslysomething weird with my account then.

@Anonymous 

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30 minutes!? Yikes! Never had to wait that long for them before. Probably a sign that they're having issues and you aren't alone but I would be concerned that your transfers are both going to process. 

[Jnbmom]

@Anonymous  Well 45 minutes later, got it fixed. Said they were offline and just recently went back up, so i suppose that was the long wait on hold. They said one will go through and they other will not, all good with customer service as usual

[Anonymous]

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@Jnbmom wrote:

@Anonymous  Well 45 minutes later, got it fixed. Said they were offline and just recently went back up, so i suppose that was the long wait on hold. They said one will go through and they other will not, all good with customer service as usual

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Awesome, glad to hear that it all went well!