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If they are acknowledging their mistake I would first look to them to correct it.
Never start off with the big guns. Try the soft approach at first. Something like, I've noticed this has been included on my CR as a duplicate and it's posting has caused problems with my ability to get credit. Would you please remove both postings.
You type it up and put it in your own words.
@Anonymous wrote:If they are acknowledging their mistake I would first look to them to correct it.
+1
When they admitted it, did they say they would take care of it? It is their responsibility.
Can you give more details as to what exactly happened. From reading your initial post I incorrectly assumed they posted accounts that were not yours.
Are they reporting two seperate tradelines? When did you settle the account?
nope the same account..