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Comcast Operator

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Anonymous
Not applicable

Re: Comcast Operator

After 5 phone and chat specialists, 2 EXECUTIVE speciaists, we found the problem. It is on COMCASTS end. Yet it still sits on my credit. I dont know who else to contact, the president of Xfinity? For petes sake. Is there some type of legal action for a fraudulent credit reporter?

Message 11 of 14
Anonymous
Not applicable

Re: Comcast Operator

I had the same thing happen. Stellar Recovery was on my CR as collecting for Comcast. I had a current account with Comcast, never late and no reason for collections. I called and talked to Comcast general line, billing office, and collections dept. who stated no collections. However, they wouldn't provide me anything in writing. I disputed the collection, stating I had verbal agreements from Comcast that I owed them nothing. I listed the name and department of everyone I spoke to. The account was taken off my CR's within a couple days.
Message 12 of 14
Anonymous
Not applicable

Re: Comcast Operator

Try the Better Business Bureau (BBB). They have been great in helping me get issues resolved. Try their website. 

Message 13 of 14
gdale6
Moderator Emeritus

Re: Comcast Operator

Filing a complaint with the CFPB can also get some results.    http://www.consumerfinance.gov/complaint/

Message 14 of 14
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