See I think the wild card is the fact that the guy from Dell still insisted Dell couldn't help me even after I said I was willing to by a new computer, and believe me the guy was all too eager to sell me one even after he said he didn't have the info. While I know corporate accounts people rank morally somewhere between dictators and baby seal clubbers, I just don't see the advantage of lying to me when be simply giving the CRA's a ring they could have made at least 1100 bucks. Now Dell is gonna have to provide the CRA the info, if they have it, and they lost a customer. I realize there is no advantage for Dell to help me fix my credit score and I am probably being way too much of an idealist here, but I am hoping something can be done. BTW I have not tried the goodwill letter because the guy said he didn't have info about my account, other than the fact I did have 2 accounts with Dell that were paid off. After getting this info from him, I decided whether he was lying or not, a GW letter probably wouldn't work either way.
