first look at your EX report....will remain on CR until month/year. This can only be found on a CR.
If you can't find it call and ask what the drop date is. IF it is in 2012...................file a complaint with
www.ftc.gov
If 2012 is the CRTP date.........you would send a MOV letter to EX.......they usually send a form letter......then you would send an *ITS* letter and follow through by filing a lawsuit.
IMO you would never send an ITS letter unless you mean it!
You might also send the OC a letter tell them to correct it..............I would send a copy of your CR (only showing this OC)