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I'm going to borrow a post from earlier today:
Here's the thing - when you dispute this with the CRA's, you can't assume that there will be a real live person picking up the phone and calling another real live person. Not so. All they have to do is check E-OSCAR, the automated system. They're not even obligated to contact the CA directly.
http://ficoforums.myfico.com/t5/Rebuilding-Your-Credit/E-OSCAR/td-p/382221
Have you considered paying and then trying to GW the tradeline off? This may not work if you've threatened them, but I've had some pretty decent successes with stubborn "we're not gonne delete" agencies. They did....they just wanted payment first.
Probably not since they have 30 days to investigate, and I use the term loosely, and reach a decision.
Well, you didn't ask if you would have any legal standing. You asked if the CRA would call someone while you were on the phone and that is what I replied to.
Whatever system they use to transmit data to the CRAs is what they need to change. It could very well be that though they sent a deletion to the CRAs it comes back verified on a dispute because the information wasn't updated/deleted.
Yes, if you have a written agreement with them to delete and they fail to do so, there is legal cause to bring a suit against them for not honoring the agreement.
For general information purposes regarding the BBB:
The BBB has a very LOW standard of what it considers "resolved" complaints. Here's the standard:
A complaint, according to and practiced by the BBB, is considered "resolved" as long as the complaint is REPLIED TO.
If you initiate a BBB complaint against XYZ company and they don't reply to it or otherwise acknowledge it, that's where it can affect that company's BBB grade.
If you initiate a BBB complaint against XYZ company and they simply rely to it - but NOT necessarily work with you or give you what you want or even resolve it to any kind of satisfaction - the complaint is considered "resolved" and noted as such by the BBB.
I would contact a consumer attorney. I just won a FDCPA lawsuit through my attorney and i got $500 back. We just started another one yesterday.