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HSBC follow up..help

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diveforfun97
Frequent Contributor

HSBC follow up..help

I received a letter from HSBC and I need to know what to do.  Any help would be appreicated.  Here is what it said

 

Dear ME:

 

We have received your credit bureau dispute regarding the account issued by HSBC Bank, Nevada N. A.

 

In order to process your dispute, we need the following information:

-The full name of the card member indicated on the account

-The full account number

- Your Social security number

-Your current address

-A detailed explanation of your request

-A copy of the page from the credit report indicating the account referenced in your request

 

Please mail the requested information to us at HSBC Bank (they included the address)

 

Upon receipt of the additional information, we will complete the investigation on this account.  If you have questions regarding this dispute, please call xxx-xxx-xxxx and leave a detailed message.

Starting Score: Sep 23, 2014 EQ 577 TU 583 EX 567
Current Score as of 6/28/17 EQ 628 TU 643 EX 625
Goal Score: 700
Message 1 of 9
8 REPLIES 8
jdxprs1
Frequent Contributor

Re: HSBC follow up..help

you disputed this account with the credit bureaus and they sent you this letter?

Last app 1/2/2017.
In the garden until at least 6/2/2017.
Message 2 of 9
diveforfun97
Frequent Contributor

Re: HSBC follow up..help

Yes it was a dispute.....item verify

Starting Score: Sep 23, 2014 EQ 577 TU 583 EX 567
Current Score as of 6/28/17 EQ 628 TU 643 EX 625
Goal Score: 700
Message 3 of 9
diveforfun97
Frequent Contributor

Re: HSBC follow up..help

Bump....

Starting Score: Sep 23, 2014 EQ 577 TU 583 EX 567
Current Score as of 6/28/17 EQ 628 TU 643 EX 625
Goal Score: 700
Message 4 of 9
jdxprs1
Frequent Contributor

Re: HSBC follow up..help

if you disputed with the credit bureaus, i dont understand why hsbc would contact you.

Last app 1/2/2017.
In the garden until at least 6/2/2017.
Message 5 of 9
Red1Blue
Super Contributor

Re: HSBC follow up..help

I think HSBC does it. I remember 3-4 years ago when I was dealing with HSBC. Do not send any information to HSBC and let CRA handle the issue.

Message 6 of 9
RobertEG
Legendary Contributor

Re: HSBC follow up..help

If what you filed was a dispute with the CRA under FCRA 611(a), they are requried to respond back to the CRA, and not with you.

Their period for response is such that it enables the CRA to complete their revew, and for the CRA to respond to you within 30-days of the date of your dispute.

That having been said, I would send HSBC  a clear message, by sending them the following response:

 

"Dear Sirs:

"This is a response to your letter dated (date), in which you require additional information directtly from me in order to respond back to the credit reporting agency regarding my dispute filed with them under FCRA 611(a) regarding incomplete or inaccurate information you have reported to my credit file.

 

"You have requested from me, purportedly in order to complete my dispute, information that is NOT requried to be demanded directly from the consumer in order to identify the account, and identification of the information being disputed.  All of that was supplied to the credit reporting agency as part of my dispute.  My personal identification informtion is part of my credit file.  I have complied with ALL the requirements of FCRA 611(a) by identifying my identity with the CRA, which they readily identified and accepted, identification of my account with you, and have provided a detailed explanation of the basis for my dispute to the credit reporting agency.  If the CRA had sufficient information to identify me with the dispute, refer the dispute to you, and you also you had sufficient information to then contact me personally, which your letter has done, providing identifcation of the account and debt, that just kinda makes any further personal identification request on your part kinda....spurious?

Or, if you choose language of FCRA 611(a), "frivilous or irrelevant."

 

"If the credit reporting agency has failed to comply with the statutory requirement of  FCRA 611(a)(2)(A), and not proviided to you "all relevant information regarding the dispute" that I supplied to them, which I did, then this request to me appears to have more properly have been addressed to the credit reporting agency.  If they failed, due to their automated E-Oscar dispute process, to provide you with "all relevant information" that you need, your letter should be addresed to them, and not to me.

 

"FCRA 611(a)(1)(A) requires the credit reporting agency to report the results of your investigtion, and their reinvestigation, back to me within 30-days of my date of dispute.  This spurious request to me. which should have been addressesed  to the credit reporting agency,  only detracts from their ability to comply with their statutory 30-day compliance time.

 

"I have complied with FCRA 611(a).  I trust that you will do the same."

Message 7 of 9
IOBA
Senior Contributor

Re: HSBC follow up..help

(in a sweet, sugary, southern voice) "Why, Robert, I think I swooned over your post... " Smiley Wink

Message 8 of 9
IOBA
Senior Contributor

Re: HSBC follow up..help

I had a CRA dispute and the CRA later contacted me (via mail) and told me to contact the creditor because they (the creditor) wanted to talk me but couldn't find me.  

 

Uh....hello?  My current address and phone number was on my CRA.  So why would the "creditor" respond to the CRA dispute to tell the CRA to tell me to call them???   And why couldn't they find me???

 

I did not contact the creditor -- there was not enough information on my CR to do so and the CRA did not/could not provide.

 

Eventually the debt came back as "verified".  Uh, really?   They told the CRA they couldn't find me.  (It wasn't my debt.)

 

Speaking of which, I never seem to get updated CR's after a dispute with the CRA's....hhmmmm....

Message 9 of 9
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