Hello Resolve, anyone heard of this?.

[Creditplz]

Just found this interesting website called helloresolve dot com

I know they do what we can all do (call to ask about settlements). But interesting service none the less! 

has anyone used it?. What's your experience?! 

[jeffm4688]

I actually signed up with these guys and am waiting to hear back from my first two creditors, will let you know how it goes.

I see they are a small company, with 1-2 main faces really and I assume a small team behind them. I joined the fb group and saw I had a mutual friend in common with the guy who i've been talking to about my stuff. I'm waiting to see what they come up with. Maybe I should task them with my penfed stuff.

the way they explain their service is more than just calling about settlements, apparently they will handle the transfer of money as well and basically eliminate the need to contact your creditor/collection agency as well.

[RehabbingANDBlabbing]

I too am wondering if anyone else has used them. I have 1 unpaid charge off left on my report. It's with Elan Financial for $22k. It's past the SOL, but the lowest they wanna settle for is $18k, which ain't happening. I need someone to bring them down to a reasonable amount so I can get this thing done.

[jeffm4688]

Alright I think I can chime in a little more here.

Resolve has been absolutely fantastic. I do not know a ton about how they operate but I can gather they seem to be on the right track for sure. They definitely do more than simply calling and asking for a deal, I imagine they have a relationship with some of these guys, their dropdown when selecting who is servicing your debt is gigantic and they had both law firms in the dropdown already. They claim to not work with active lawsuits (but will negotiate after a judgement has been granted I believe) but I was in a position where I had received two notices about an "active lawsuit filed against me" by some bottom of the barrel lawyer trying to get me to file for bankrupcy which alerted me to the fact that two creditors had filed suit(this was just before I started planning to settle, if the idiots had called I would of settled for less before court) but whatever. I nonchantly let resolve handle these two accounts first and honestly they did well with both IMO. Both are within the statue of limitations and they got one settled for 70% and one for 75%. In both cases they handled all the paperwork(you give them power of attorney) and even scheduled my payments for me, I had zero contact with either law firm.

As mentioned before, they require power of attorney. Each creditor I have send them to they have faxed/emailed/sent power of attorney as well as a secondary sheet which seems to allow the creditors on the other end to upload documents into a portal which is linked back to me with a unique code. This to me actually seems like a cool system, while I do believe they will pick up the phone and have had to call a couple of times for me so far they seem to try and handle a lot over what I assume is fax.

I was poking through their job listings and I noticed they are looking for someone to help create/nurture relationships with a lot of the big players and also for an engineer to build a system which will hopefully start to allow them to negotiate via an API which would be pretty cool. I assume this would benefit both the end user and them where they can get better deals for the client and have less overhead for themselves.

I've since sent them off to try and handle citi and my penfed repo (which is with RA rodgers) and they came back less than a week later with 75% on the RA rodgers debt which I also consider to be good considering the credit union and loan in question. I am hoping they get citi down to 30-40% of the total balance of course because they probably have more room to budge but we will see. They sent thos docs off a couple days prior to penfed and I am still waiting.

[Creditplz]

That's great news!!! I'm glad to hear.. but I'm not sure if I'm being cheap or if I'm just not sure how settling works but is 70% expensive?! 

how old were the debts they settled? And what amounts were they? If you don't mind me asking

[OmarGB9]

---

@jeffm4688 wrote:

Alright I think I can chime in a little more here.

Resolve has been absolutely fantastic. I do not know a ton about how they operate but I can gather they seem to be on the right track for sure. They definitely do more than simply calling and asking for a deal, I imagine they have a relationship with some of these guys, their dropdown when selecting who is servicing your debt is gigantic and they had both law firms in the dropdown already. They claim to not work with active lawsuits (but will negotiate after a judgement has been granted I believe) but I was in a position where I had received two notices about an "active lawsuit filed against me" by some bottom of the barrel lawyer trying to get me to file for bankrupcy which alerted me to the fact that two creditors had filed suit(this was just before I started planning to settle, if the idiots had called I would of settled for less before court) but whatever. I nonchantly let resolve handle these two accounts first and honestly they did well with both IMO. Both are within the statue of limitations and they got one settled for 70% and one for 75%. In both cases they handled all the paperwork(you give them power of attorney) and even scheduled my payments for me, I had zero contact with either law firm.

As mentioned before, they require power of attorney. Each creditor I have send them to they have faxed/emailed/sent power of attorney as well as a secondary sheet which seems to allow the creditors on the other end to upload documents into a portal which is linked back to me with a unique code. This to me actually seems like a cool system, while I do believe they will pick up the phone and have had to call a couple of times for me so far they seem to try and handle a lot over what I assume is fax.

I was poking through their job listings and I noticed they are looking for someone to help create/nurture relationships with a lot of the big players and also for an engineer to build a system which will hopefully start to allow them to negotiate via an API which would be pretty cool. I assume this would benefit both the end user and them where they can get better deals for the client and have less overhead for themselves.

I've since sent them off to try and handle citi and my penfed repo (which is with RA rodgers) and they came back less than a week later with 75% on the RA rodgers debt which I also consider to be good considering the credit union and loan in question. I am hoping they get citi down to 30-40% of the total balance of course because they probably have more room to budge but we will see. They sent thos docs off a couple days prior to penfed and I am still waiting.

---

Not to bring you down or anything, and I'm truly happy for you that you got some accounts resolved and are seeing results, but personally, I think 70%/75% is still high and probably the same as what the creditor would've offered you personally anyway. I hope Resolve's services aren't too terribly expensive.

[jeffm4688]

---

@Creditplz wrote:

That's great news!!! I'm glad to hear.. but I'm not sure if I'm being cheap or if I'm just not sure how settling works but is 70% expensive?! 

how old were the debts they settled? And what amounts were they? If you don't mind me asking

---

All my debt was defaulted on 12/2019 and charged off around june/july 2020 except for the car which finally sold in may 2021 and then charged off so it's fairly recent even though I stopped paying almost two years ago. I had a very hard time with both the law firms who were VERY difficult to even contact/unwilling to settle. It also took them a few tries. I consider those debt settlements good with the attorneyes because they had already filed suit just couldn't find me to serve me. As far as RA rodgers/penfed 75% on the dollar is better than what my local credit union/dcu will offer me currently. You also have to remember I took a lot of offers simply because I have already settled on so much and good offers will be harder to come by when they notice i've settled on 80% of my debt already imo.

---

@OmarGB9 wrote:

---

@jeffm4688 wrote:

Alright I think I can chime in a little more here.

Resolve has been absolutely fantastic. I do not know a ton about how they operate but I can gather they seem to be on the right track for sure. They definitely do more than simply calling and asking for a deal, I imagine they have a relationship with some of these guys, their dropdown when selecting who is servicing your debt is gigantic and they had both law firms in the dropdown already. They claim to not work with active lawsuits (but will negotiate after a judgement has been granted I believe) but I was in a position where I had received two notices about an "active lawsuit filed against me" by some bottom of the barrel lawyer trying to get me to file for bankrupcy which alerted me to the fact that two creditors had filed suit(this was just before I started planning to settle, if the idiots had called I would of settled for less before court) but whatever. I nonchantly let resolve handle these two accounts first and honestly they did well with both IMO. Both are within the statue of limitations and they got one settled for 70% and one for 75%. In both cases they handled all the paperwork(you give them power of attorney) and even scheduled my payments for me, I had zero contact with either law firm.

As mentioned before, they require power of attorney. Each creditor I have send them to they have faxed/emailed/sent power of attorney as well as a secondary sheet which seems to allow the creditors on the other end to upload documents into a portal which is linked back to me with a unique code. This to me actually seems like a cool system, while I do believe they will pick up the phone and have had to call a couple of times for me so far they seem to try and handle a lot over what I assume is fax.

I was poking through their job listings and I noticed they are looking for someone to help create/nurture relationships with a lot of the big players and also for an engineer to build a system which will hopefully start to allow them to negotiate via an API which would be pretty cool. I assume this would benefit both the end user and them where they can get better deals for the client and have less overhead for themselves.

I've since sent them off to try and handle citi and my penfed repo (which is with RA rodgers) and they came back less than a week later with 75% on the RA rodgers debt which I also consider to be good considering the credit union and loan in question. I am hoping they get citi down to 30-40% of the total balance of course because they probably have more room to budge but we will see. They sent thos docs off a couple days prior to penfed and I am still waiting.

---

Not to bring you down or anything, and I'm truly happy for you that you got some accounts resolved and are seeing results, but personally, I think 70%/75% is still high and probably the same as what the creditor would've offered you personally anyway. I hope Resolve's services aren't too terribly expensive.

---

Resolve doesn't technically charge, they ask for 15% of the amount saved as a tip, and in my account I had the ability to specify any percent and break the payments up over 1/3/6/12 months. Can you technically give them nothing? absolutely but I did opt to give them something. As mentioned above, for credit union debt/debt where there is a law firm involved thats like a year and a half from charge off date and well within my states SOL I don't consider it bad. My true test will probably be how much the citi debt comes back at IMO.

[Anonymous]

I looked at their website and it seems all flash and no substance.   I think what they are trying to do is have it completely be handsoff, where you go to their website, input your info, sign some forms and they would already have agreements in place with the banks for whatever percentage and be done right then and there.  No negotiations, no wasted time about sob stories, no human interactions.    Digitial revolution meets banking meets venture capitalist.  There's an app for that.

[Anonymous]

Might I add "pretentious venture capitalist" for the tip whatever percentage you want.  I went the old fashioned lawyer route, settled active lawsuit for 50% with one phone call with upfront fees.  Everything Jeff mentioned above, my lawyer also does.  I wouldn't give Power of Attorney to those Wall Street wannabes, whatever they agree, you are bound.  

[jeffm4688]

---

@Anonymous wrote:

Might I add "pretentious venture capitalist" for the tip whatever percentage you want.  I went the old fashioned lawyer route, settled active lawsuit for 50% with one phone call with upfront fees.  Everything Jeff mentioned above, my lawyer also does.  I wouldn't give Power of Attorney to those Wall Street wannabes, whatever they agree, you are bound.  

---

We're definetely in a similar but different position. I spoke to 3 local attorneys who all told me to make myself available to get served and for $1,000 each case they would file answers and attempt to get a settlement but there would be "no guarntees" of course which is standard legal jargon and if the case proceeded I'd need to put in more money. At least resolve got me a 70% settlement split up into 2 years worth of payments with the one collection firm.

Also, please don't take what I say 100% as I am still attempting to learn about resolve and may be missing info/etc. (I am not a legal professional and am not offering legal advice). I am under the impression power of attorney is ultimately required for anyone to represent your interests and discuss the account. With that being said, they don't simply agree to whatever deal gets offered. They go out and get offers (in all the cases so far i've been presented with multiple offers, being lump sum, shorter payment, longer payments) and I can accept whats being offered or reject it and they'll try again in the future whenever I ask. In part of the documents this is clearly explained in the legal jargon they send off to each creditor using the following teriminology "It is agreed that no final settlement of a debt, that is the subject of a Collection Matter, may be made without the consent and agreement of Client. "

I think about it this way. I could of shelled out the money for an attorney in an attempt to solve the problem with no guarentee, or I could do what I did and that is let resolve attempt to handle the situation and if it's done in a satisfactory way I can accept the resolution being offered and "tip" if I so decide which is what I did. Resolve was a great way for me to spend $0 out of pocket and at least put an offer on the table with zero obligation for me to take it and zero obligation to pay for anything.

I should also mention, my state makes filings public and before I hired an any attorney or even asked resolve to attempt to settle I spent 3-4 hours looking through all the lawsuits which were disclosed publicly and where the firm sueing me was also representing the same bank and of course the court filings are littered with people being sued for 5-50k where you can see they've hired attorneys and drawn the case out for two years and then ultimately settled for about the same I did percentage. Almost every single case I looked at was for a worse deal than what I got % wise.

I think ultimately for people who have made it here, and are doing all the research and want to learn about how to solve their credit problems it may not be the best because it is hands off. I still settled on most of my debt on my own and only let them handle what I considered to be difficult. I think for someone who doesn't want to be bothered to deal with this and simply wants someone else to do the heavy lifting it's a great alternative with all the flexability and ultimately zero cost unless you choose to take the settlement and then choose to tip them. I should also note, I had already started settling before getting involved with them, so I didn't go through their initial phone call/consult to determine if this was even the right thing for me as I had already made those decisions on my own.