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Innacurate Reporting

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Anonymous
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Innacurate Reporting

I am completely frustrated and need advice from the forum experts. My situation is kind of confusing but I will try my best to explain.

I pulled my credit reports in February and there was a student loan with 120 days past due that I was not aware I had. I had been paying Sallie Mae for my student loans since November and was under the impression that they were servicing all my loans. I also noticed an address in a state I have never been to and a BK in that state as well.

Well, in short, the student loan was mine but they had been sending statements to this address in the other state. They told me they obtained it from the National Address Change service. There is a person with the same name as me that lives at that address. This is the reason for the BK being on my report as well. Experian does not feel it is necessary to verify SSN and birth dates I guess.

The BK was removed after I disputed it as not mine. Then, Experian added a child support judgement for this person on my credit reports 10 days later. The Experian reps tell me that the name and address is enough for them to add these public records. Except Experian will not remove the address because the student loan servicer is still reporting it.

About a month ago, I escalated my disputes (over the address and lates) with the student loan servicer by sending an executive email bomb after I got nowhere with their customer service reps. I got responses and I was told that they were removing the lates and the address from their reporting. When I saw on truecredit that they reported and the lates were gone, I tried to dispute the address with Experian again.

They tell me that they are still reporting the address! I emailed again and they tell me they are working on the problem. It has been over a month and no one ever updates me with the progress unless I call or email them. It seems I will never get this address removed and I feel like any day I will have another public record or account added to my credit report that is not mine. What can I do? Should I sue them? These people are completely incompetent. Thanks for taking the time to read this.
Message 1 of 13
12 REPLIES 12
Anonymous
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Re: Innacurate Reporting


I would contact the SL lender and find out when they are going to report the new address.

Message 2 of 13
Anonymous
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Re: Innacurate Reporting

How do I go about contacting the lender when I have no idea who it is? This company is the only one listed on my credit reports. The lender does not report any payments only the servicer. I need them to stop reporting the inaccurate address that they obtained and report my correct address. They should have never changed my address in the first place. I have the same permanent mailing address as when the loan was first obtained. Even after I informed them of the wrong address and gave them the correct one, month after month, they report the bad address. Not only that, but someone with the same name as me, now has my SSN because they sent all my statments to them. Sorry for the rant, as you can see I am upset.
Message 3 of 13
Anonymous
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Re: Innacurate Reporting

My DW spoke to a SL lender...when she did a name change...and address change...and they told her to fax them information in..with name...and SSN...and new info...
Message 4 of 13
Anonymous
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Re: Innacurate Reporting

Do they have your correct address now and using it to send you statements?
 
I know it's hard to wait, considering what they've done. But I'd wait until they report this month and then try to dispute the address. Maybe once they report, they'll be reporting your correct address.
Message 5 of 13
Anonymous
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Re: Innacurate Reporting

As soon as I found out about this student loan, which was back in February, I called them and gave them the correct address, which is what they should have had in the first place. They have sent me statements to my address since then and on their website it has the correct address. They have reported three times since then and they continually report the other address. This company doesn't seem to know how to stop reporting it.
Message 6 of 13
Anonymous
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Re: Innacurate Reporting



cybele wrote:
As soon as I found out about this student loan, which was back in February, I called them and gave them the correct address, which is what they should have had in the first place. They have sent me statements to my address since then and on their website it has the correct address. They have reported three times since then and they continually report the other address. This company doesn't seem to know how to stop reporting it.


First, make sure they have completely deleted the address from your records.
 
I have to wonder if the CRA is saying "it is being reported by a lender" because the account is still being reported.
 
It also could be that the lender/servicer needs to update their reporting software and remove the old address. Call them and speak to someone in charge of credit reporting....not the average CSR or a supervisor. I am sure there is someone who deals specifically with credit reporting.
Message 7 of 13
Anonymous
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Re: Innacurate Reporting

I have this senior research specialist in the resolution management group who is "helping" me. She doesn't seem to know how to remove it since it has been almost a month now. The company has a credit department but they do not take phone calls and they will not let me talk to anyone in that department.
Message 8 of 13
Anonymous
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Re: Innacurate Reporting

Argghhhh!!! I just updated my credit reports on Truecredit and I now have a collection agency reporting. I looked them up and they only service Utah clients and that is where the person with the same name as me lives. I need this address removed! What type of lawyers should I contact? If I can sue, I am going after this student loan servicer.
Message 9 of 13
Anonymous
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Re: Innacurate Reporting

Are you certain this person hasn't stolen your identity? This seems so odd that all these accounts are showing up just because you have the same name.
 
Look on your statement and see if you can find an address that you are to use to correct personal information. I would write a nicely worded letter stating 1) Your current address 2) That they previously had changed your address to a Utah address, and reported it to the CRAs, that you have NEVER lived at and never requested the change. 3)They need to remove any and all references to the Utah address. Include a copy of your DL and/or utility bill with your address on it.
 
 
I would send CMRRR and keep a copy of the letter.
 
I would then let them do their normal update to the CRA and dispute it with the CRA if it remains.Dispute via fax or mail. CMRRR. This way they respond via mail. Specifically state that you want dispute results via mail and if they can not remove the address you'd like the reason why. Include proof of your current address.
 
After the dispute is back, if the address remains, I'd send one last letter CMRRR to the creditor reporting. I would include a copy of the letter above you sent to them, a copy of your dispute results that state they are reporting it, and I would copy/paste FCRA 623 and tell them you want the address removed within 5 days or you will file suit for willful noncompliance of FCRA.
 
This may or may not work. If it doesn't then go file in small claims.
 
I understand that you are frustrated and have a right to be. But you need to have a paper trail when you get into court and show the judge that you might a effort to have this resolved. It will increase your chances.
 
 

§ 623. Responsibilities of furnishers of information to consumer reporting agencies [15 U.S.C. § 1681s-2]

(a) Duty of Furnishers of Information to Provide Accurate Information

(1) Prohibition

(A) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

(B) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if

(i) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and

(ii) the information is, in fact, inaccurate.

(C) No address requirement. A person who clearly and conspicuously specifies to the consumer an address for notices referred to in subparagraph (B) shall not be subject to subparagraph (A); however, nothing in subparagraph (B) shall require a person to specify such an address.

(D) Definition. For purposes of subparagraph (A), the term “reasonable cause to believe that the information is inaccurate” means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of the information.

(2) Duty to correct and update information. A person who

(A) regularly and in the ordinary course of business furnishes information to one or more consumer reporting agencies about the person's transactions or experiences with any consumer; and

(B) has furnished to a consumer reporting agency information that the person determines is not complete or accurate, shall promptly notify the consumer reporting agency of that determination and provide to the agency any corrections to that information, or any additional information, that is necessary to make the information provided by the person to the agency complete and accurate, and shall not thereafter furnish to the agency any of the information that remains not complete or accurate.



Message Edited by sidewinder on 05-09-2008 09:54 PM
Message 10 of 13
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