Make sure when you send you DV the CA don't code it as a Dispute instead.

[down_n_out]

URC  just did that to me. Which was totally stupid. 

I sent a DV and no where on my letter did it state dispute, I got it back confirmed it was indeed mine and according to their website once paid, settled etc.. They will remove it completely. 

Well I made sure I got that in writing and then PIF, not settled. And followed up several times to be told it would removed by certain dates. It did not happen so again I call today and I was told because they coded it as dispute, which I never did, the removal did not happen and normally would not because their policy is to just update the account instead of delete as promised. **bleep**???

SO I STATED WHAT ABOUT THE PROMISE ON YOUR WEBSITE, WHAT ABOUT THE LETTER I HAVE IN WRITING WHAT ABOUT ALL THE PHONE CALLS THAT YOU PROMISED IT WOULD BE DELETED?????

She had to put me on hold to talk to a manager then come back and say ok we will remove the dispute status and then delete the account. Lesson to learn make sure they don't have you internally in dispute,even though the account was a zero balance. Cause they may not follow through with promises with out multiple calls to get them to actually do what they put in writing....

[gdale6]

Use the BBB if you have any more trouble with them.

[down_n_out]

For a company so willing to put it in writing to delete they sure are making it hard for that to happen.... :-(

[Anonymous]

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@down_n_out wrote:

URC  just did that to me. Which was totally stupid. 

I sent a DV and no where on my letter did it state dispute, I got it back confirmed it was indeed mine and according to their website once paid, settled etc.. They will remove it completely. 

Well I made sure I got that in writing and then PIF, not settled. And followed up several times to be told it would removed by certain dates. It did not happen so again I call today and I was told becasue they coded it as dispute, which I never did, the removal did not happen and normally would not because their policy is to just update the account instead of delete as promised. **bleep**???

SO I STATED WHAT ABOUT THE PROMISE ON YOUR WEBSITE, WHAT ABOUT THE LETTER I HAVE IN WRITING WHAT ABOUT ALL THE PHONE CALLS THAT YOU PROMISED IT WOULD BE DELETED?????

She had to put me on hold to talk to a manager then come back and say ok we will remove the dispute status and then delete the account. Lesson to learn make sure they don't have you internally in dispute,even though the account was a zero balance. Cause they may not follow through with promises with out multiple calls to get them to acutally do what they put in writing....

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Technically they are correct.  A DV is a dispute of the debt itself or a portion of it.  It puts a cease collection bar on them to include a PFD. 

[down_n_out]

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@Anonymous wrote:

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@down_n_out wrote:

URC  just did that to me. Which was totally stupid. 

I sent a DV and no where on my letter did it state dispute, I got it back confirmed it was indeed mine and according to their website once paid, settled etc.. They will remove it completely. 

Well I made sure I got that in writing and then PIF, not settled. And followed up several times to be told it would removed by certain dates. It did not happen so again I call today and I was told because they coded it as dispute, which I never did, the removal did not happen and normally would not because their policy is to just update the account instead of delete as promised. **bleep**???

SO I STATED WHAT ABOUT THE PROMISE ON YOUR WEBSITE, WHAT ABOUT THE LETTER I HAVE IN WRITING WHAT ABOUT ALL THE PHONE CALLS THAT YOU PROMISED IT WOULD BE DELETED?????

She had to put me on hold to talk to a manager then come back and say ok we will remove the dispute status and then delete the account. Lesson to learn make sure they don't have you internally in dispute,even though the account was a zero balance. Cause they may not follow through with promises with out multiple calls to get them to actually do what they put in writing....

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Technically they are correct.  A DV is a dispute of the debt itself or a portion of it.  It puts a cease collection bar on them to include a PFD. 

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I see your point, I just felt it would be treated differently since after they validated I agreed to pay in full therefore I am no longer in need of validation or dispute of ay kind. But the CA being either sneaky or their reps not fully understanding how their own deletion process works internally is no excuse to keep blowing smoke up my ... and not deleting it when that is their own policy. It's very under handed to me for them not to do what they advertise!

[Anonymous]

No matter what they say they will do, even if they sent validation you had to tell them ok, yes it is mine and I no longer dispute.

I agree with you though.

[down_n_out]

I guess I failed to say I no longer "dispute" although I thought by agreeing to pay it in full no less, was good enough for that. Geez so crazy. Still you think they would say well we need to take it out of dispute first then we can delete it as promised. But no just keep pushing me off the phone with empty promises once they got their money.