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If this was covered under an insurance payment, pay no one. You need to find out why this office wasn't paid. Did the insurance fail to pay them, or did the office fail to request reimbursement?
First find out who owns the debt. Collections are assigned to a CA or sold to a CA.
If a debt is assigned to a CA, the OC still owns the debt. I would suggest contacting the OC, see if they would accept payment and pull back the debt from the CA.
Now if the debt was sold to the CA, then you would have to deal with the CA. But as you said, try a PFD letter.
Either way, remember to get things in writing before paying.
Good Luck to you.![]()
I believe a dispute would be ok in a similar case i disputed and it got removed.