@Anonymous wrote:
@madredejames wrote:
Hi, I am hoping someone can help me or point me in the right direction as to the help I need. Here is my issue:
Back in August, I applied for a balance transfer with Barclaycard (NFL Rewards card) in order to pay off my Capital One card balance of $1240 with zero percent interest. I called about it and was told by one of their representatives that I didn't qualify for the balance transfer because I hadn't spent money on the card. So, I figured that since their rep said so, I was not getting a balance transfer. I applied for a balance transfer from Chase instead and got that.
Barclay went ahead and issued a balance transfer anyway, even though they had said they were not doing so. Because the Capital One card had already been paid off by Chase, this balance transfer was a duplicate and ended up being a surplus on my Capital One card. I called Capital One and they said they would resolve it by returning the funds electronically - the same way they came - to Barclay. The refund to Barclay posted on my Capital One statement September 8, 2015.
Long story short, after many phone calls, letters and much agony - Barclay is still claimining that they "can't find" the funds that Capital One returned. I had sent Barclay a letter in which I provided the proof Captial One gave me: two numbers that they used to trace the electronic funds (I forget what they are called but have the numbers on file and in the letter I sent Barclay.) Capital One had not been able to find it for a while because Barclay provided an incorrect account number on the transfer, but Capital One eventually found it and returned it to Barclay. I asked Capital One to provide me something in writing, but even after talking to several managers, they have not done so. Two managers said they would send something via mail. One sent me a completely and totally useless card statement. The other has not arrived after several weeks of waiting (the manager said they can't fax or email.)
Essentially, Barclay is saying I owe them the $1240.00 for the balance transfer, because they can't find the funds Capital One returned. They keep saying they need a copy of the check, I keep reminding them it was an electronic transfer, they say the numbers that Capital One gave them to trace it aren't enough since they can't find it.
I am at my wit's end with this. I feel like there is nothing else I can do as an individual consumer to resolve this. I am not even sure of what professional help to seek. An attorney? if so, what kind of law is this exactly so that I know how to locate one?
Thanks in advance for any help anyone can provide. This has been most distressing.
what does it mean that you don't qualify for a BT because you haven't spent money money on the card?
i am very sorry that you're in this spot, it sucks to be the ball between two courts, barclays and capital one.
i would have, once seeing that capital one had a surplus of 1240 because of barclay's...asked capital one to issue a check out to you and in turn, pay off the card that way to ensure it transfers back...but there is no point in dwelling over what is done
do you remember the rep at barclay, who you spoke with? was it that rep that you had initially asked for a BT or was this something you applied for via internet, and than called in because you didn't see anything immediately or was just curious?
i'm wondering how the BT happened in the first place when you thought it wouldn't...
if i were you, if that rep did help, i would look in my phone records and see when that call was placed, and ask them to look in the recording, and see that the rep told you a BT couldn't be made...and than push on that point for them to work with capital one to figure what the hell happened.
if, it was something i did online, and than spoke to a rep and got mis-informed...
i would go to capital one, and let them know that barclay's is claiming the money isn't returned, show them the statement (with the CC they electronically transferred to) as proof, and than ask them to trace the money THEY sent and make sure that it did go to Barclay's.
They'll either send you proof that it was sent (and this is the funny thing, sometimes it does take a few weeks for Barclay's to see it on their end, so it just may be a waiting game for you). Or they will see it was sent to the wrong number, in which case, they should be able to recall the funds themselves, and correct the situation.
If, I were you OP, depending on the timeline of everything, I would just actively make sure I record everything in writing, of all my interactions with the CS reps (names, time/date, and what was said).
Than wait it out.
Honestly, I think its just in a loop between the two.
If its been a couple of days.
If its been a couple of weeks (eg more than 3) than you really need to light fire under someone's behind...i don't think a lawyer is neccesary though. wouldn't do much and would cost you more than APR you'll incur letting the 'balance' sit for a few weeks (if the barclay's transfer went through, but you didn't get 0% APR and that's what the rep meant for not qualify).
Yeah, I did a BT with Barclays and was surprised at how long it took - it was over two weeks before it finally hit my Cap One card.
