Please help!! How do I respond??

[m29]

First I would like to thank everyone on these forums for all the great advice!! You all ROCK!!!

I need help!! My wife sent a GW letter to the Office of the president of Santander about an auto loan she had that had me listed as a cosigner.  The loan had serveral late payments (due to our separation), but has been paid in full as of Jan 2010 (1 year early). She respectfully requested blah blah kissed their butts to have the negative remarks removed from my CR as I was just the cosigner (she never asked them to remove hers). Here is the response from them:

Please be advised SCUSA policy is to report all customer accounts to the credit reporting agencies in a consistent and accurate manner. The Retail Installment Contract, dated September 19, 2005, list both her and me ( replaced our names).

SCUSA has verified that the information provided to the credit reporting agencies is accurate.

Sincerely, 

Santander Consumer USA, Inc.

Please help how do I respond to this? Do I even have a chance???

[llecs]

Never give up. Try sending GWs yourself too.

[Guava]

Don't stop trying. Let them know that you know their obligation to report accurate info, but you're asking out of sympathy

[m29]

Thanks for the encouragement!! I won't give up, I will try a different contact!!

[Anonymous]

If anyone has a GW contact for them please PM . thank you in advance

Santander Consumer USA
Date Opened 2/23/2007
Date of Last Payment: 04/30/2012

Date of major delinquency:  Dec 2007
Paid and closed:
multiple late payments 30/60/90 days late.