My pfd over the phone worked with bolder collection. I just recorded it via a device I got from Radio Shack. I didn't need it in the long run, but I wanted it just incase. Remember the lewinsky scandal. In most states one party is allowed to record another. You can check by going to google. So that's what I did, incase they said they didn't say it. I even repeated everything: Let me get this straight, your supervisor, bob, has agreed that upon receipt of my payment, etc. Anyways I didn't need it but it did work. They are no longer on my credit report. It was for 1500 dollars