They said they would remove it - Then didn't

[DDPearson]

Is this even legal? I had a CA report to my credit AFTER I paid the bill. I did the process here up to the reply point, but got no guidance where to go from there.  Anyway, after waiting months I called again to request the removal. They said they saw the notes and it certainly should and would be removed in a week - three weeks ago.  I called again, they didn't understand why it wasn't removed, but assured me it would be done in a week. I'm getting concerned that I'm receiving a run around.  Is it even legal for them to tell me they'd remove it, then not do so?

I filed a dispute on Equifax stating they'd remove it.

[Anonymous]

I would file a dispute with TransUnion as well - this way both TU and EQ have to investigate.

Also, maybe send a written request, CMRRR, to the CA as to what your calls to them entailed and what you were told would happen.

Request that they respond in WRITING!

[Anonymous]

Did you happen to get their agreement to delete in writing?

[cajunboy2208]

Sometimes you have to stop being polite and get serious.

Not necessarily yelling in the phone.

But give them a straight foward tone.

I would demand to speak to their manager, I am sure they would then say our apologizes, we deleted it right now... wait a few days for it to show on the report.

[llecs]

They can report right after you pay it, just with a $0 balance. To ditto LilMirth, did you have a pay-for-not-reporting agreement in place first?

[DDPearson]

All of our interactions were on the phone. 

[DDPearson]

When I first spoke with them it wasn't on my credit report. I didn't even think about pay-for-not-reporting. I called before paying explaining I was disputing with the insurance company. Then I went ahead and paid it in Jun/Jul to be on the safe side hoping it wouldn't be placed on my credit.  In August, it was reported with a zero balance.  I've been fighting it since.

[llecs]

I would start with the GWs and kindly remind them of the agreement.

[DDPearson]

Thank you. Does it matter if GWs are done electronically or via snail mail? I have another I could stand to send.

[llecs]

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DDPearson wrote:
Thank you. Does it matter if GWs are done electronically or via snail mail? I have another I could stand to send.

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Do both.