Why am I automatically routed to EX special handling dept?

[jason0618]

I've been working on my reports, disputing old incorrect accounts, and today I called to remove some addresses that aren't wrong, but are not exactly right, either. A small number.
I got an email saying my dispute results were ready, and when I log in, I get a message saying: "we're sorry. We experienced a system problem and we are unable to provide your personal credit report for online viewing at this time. You may want to try again later."
I called the phone number I have for experian, and got transferred to the customer service center. The rep there told me that my file is handled by their special handling dept, and I'll need to speak with them. Of course, they're closed for the day. What's this mean?

[jason0618]

bump

[Kirmie2010]

This is just a guess but if you filed to have something removed or changed, its probably in review or being changed so its being handled by the specialist department.  (basically not the phone reps that answer every call that comes in, the backdoor number kinda to a different department that has the ability on their computer to change information)

When I call capitalone I can ask and change all sorts of things but the second I mention a payment issue or an old account they immediately refer me to account specialists and give me a number for them.

[Shogun]

When dealing with mine, I was redirected to Special Handling with EQ.  Guess because I had lawyers and such involved.