Has anyone been able to switch from Capital One image card back to original?

[NoMoreE46]

@BijouMan 

So your asking this members forum for the specific name of a  CapOne CSR?!????!

[BijouMan]

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@NoMoreE46 wrote:

@BijouMan 

So your asking this members forum for the specific name of a  CapOne CSR?!????!

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In the past people had said to ask to be transferred to the card image department, but I would assume that department no longer exists.

[FinStar]

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@BijouMan wrote:

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@NoMoreE46 wrote:

@BijouMan 

So your asking this members forum for the specific name of a  CapOne CSR?!????!

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In the past people had said to ask to be transferred to the card image department, but I would assume that department no longer exists.

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Unfortunately, even if the name of such CSR was known, due to the myFICO Forums TOS, that information cannot be shared publicly on here nor via PM.

[BijouMan]

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@FinStar wrote:

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@BijouMan wrote:

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@NoMoreE46 wrote:

@BijouMan 

So your asking this members forum for the specific name of a  CapOne CSR?!????!

---

In the past people had said to ask to be transferred to the card image department, but I would assume that department no longer exists.

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Unfortunately, even if the name of such CSR was known, due to the myFICO Forums TOS, that information cannot be shared publicly on here nor via PM.

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Well than what exactly should I ask for? What can I tell them if they say it is "not possible?" Should I just keep calling in until I get someone who knows about it?

[FinStar]

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@BijouMan wrote:

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@FinStar wrote:

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@BijouMan wrote:

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@NoMoreE46 wrote:

@BijouMan 

So your asking this members forum for the specific name of a  CapOne CSR?!????!

---

In the past people had said to ask to be transferred to the card image department, but I would assume that department no longer exists.

---

Unfortunately, even if the name of such CSR was known, due to the myFICO Forums TOS, that information cannot be shared publicly on here nor via PM.

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Well than what exactly should I ask for? What can I tell them if they say it is "not possible?" Should I just keep calling in until I get someone who knows about it?

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You can try escalating to a supervisor or manager. But, if several of those attempts yield a "no", then it's unlikely they'll be able to change it. Unless, they're able to get you to a department that does -- if it's still around.

You can also try their Twitter support or FB as someone suggested upthread.

[BijouMan]

I called Capital One today about reverting my image card back to the original and managed to get to the right department this time around. I even have the number of that department. After a few minutes of them working on it, the person said that Savor is not stainless steel or any metal. Has anyone gotten a Savor card (not SavorOne which is plastic) recently (this year) and is it stainless steel? I would hate to go through all this only to get a plastic one.

[Svthhvn]

My daughter got one a month ago. Plastic.

[BijouMan]

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@Svthhvn wrote:

My daughter got one a month ago. Plastic.

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Are you sure it's not SavorOne?

[Deeyarht948]

I have the regular Capital One savor card with a $95 annual fee and it's a metal card stainless steel

[BijouMan]

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@Deeyarht948 wrote:

I have the regular Capital One savor card with a $95 annual fee and it's a metal card stainless steel

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When was it delivered? I hope they didn't switch it without announcing it! In the reviews on Capital One's website, nobody says anything about it being metal of any kind.