I agree that amex service is now poo... when I closed out my SPG last year, I wanted them to move the credit limit to my new ED. They though I meant balance, but instead of telling me, the went ahead and closed the SPG and told me "oh, you had no balance so we just closed and we can't do anything now - you'll just have to request a CLI"
Not a huge deal as their CLI's are very generous, but it was defiantly an "are you kidding me" type of moment.
Although I may close this year, JP Morgan has by far the best customer service (Ritz card) from my experience. Though when I opened CSR and had them expedite, the Chase guy was actually really good as well. Since I had him on the line, I checked to see if he could do a travel credit on the Ritz card. He said give him a minute to look up the procedure as he was Chase and the card is JPM, but took him all of 1 min to look it up and quickly do it. And expedited my CSR all in one shot.
Not saying Chase is always good - my DW opened a CSR today and called in and they couldn't expedite hers (too much demand they said) - but my experience was good. I opened mine on the first official day (not the pre-release day).
TU - 850 (BOA TU08 FICO/Barclay TU08), 831 (CK FAKO)
EQ - 870 (CITI FICO), 848 (ATFCU FICO), 831 (CK FAKO)
EX - 841 (AMEX FICO)
