@Anonymous wrote:
This could turn into something awesome. Its not likely... but theres totally a chance when calling you could figure out a way to force upgrade. Well in your case it wouldn't be FORCE as it would be FOLLOWING THROUGH but still. When one door closes.....
Most companies are not bound by information relayed by CSRs. Amex recently updated their T&Cs to make this clearer, basically the written agreement represents the sole blah blah blah.
This makes sense from a company point of view, you don't want to be bound by whatever an overworked low-paid rep may say on a bad day.. For good customer relations you might decide (if it is cheap enough) to honor a mistake, or you might decide, as a blanket policy, never to do this. (e.g. when you have lots of customers, and relatively few of any high value)
