Paper or paperless

[Anonymous]

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@Anonymous wrote:
I went paperless too personally. Also bill my customers paperless too now.

Message Edited by ilovepizza on 10-02-2008 03:10 PM

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Me, too. Once I went to paperless billing, I got a LOT less "the bill musta gotten lost in the mail" excuses!!

It's nice being able to go to my IP log and say "Well, that bill was received by your email at blah-blah time on such-and-such day!!  

[Lel]

For accounts that automatic payment plans, I'm paperless, but for those where I have to send in a check or manually pay, I get paper statements.  If I didn't, I would probably forget to pay them, even if I get an email letting me know that a statement is available.

[MattH]

For most bills I'm paperless, but for the mortgage I still use paper because for that I want complete proof just in case.  I've read of situations where after a change of servicers lender records got lost causing complications when the place was sold.

[KingAdrock]

Going paperless may save lenders time and money, but none of them seem to pass any of that saving to us, the customers. So what do I get out of it? I get paper statements from everyone, with the exception of Chase. My other lenders keep giving me silly reasons to go paperless, like "You can check your statement online, anytime!" Well true, but I do that already; AND get a paper bill. Chase had the good sense to run a promotion: sign up for paperless statements and be entered in a sweepstakes to win a Prius. Sadly I didn't win the car but I left the electronic statements going to reward their smart thinking.

Why can't they do something simple, like "Go paperless for one year and get a $1 credit to your account". They'd save money just on the postage alone, not including the cost of all that paper, printing, packing, labor etc.

[MattH]

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@KingAdrock wrote:

Going paperless may save lenders time and money, but none of them seem to pass any of that saving to us, the customers. So what do I get out of it? I get paper statements from everyone, with the exception of Chase. My other lenders keep giving me silly reasons to go paperless, like "You can check your statement online, anytime!" Well true, but I do that already; AND get a paper bill. Chase had the good sense to run a promotion: sign up for paperless statements and be entered in a sweepstakes to win a Prius. Sadly I didn't win the car but I left the electronic statements going to reward their smart thinking.

Why can't they do something simple, like "Go paperless for one year and get a $1 credit to your account". They'd save money just on the postage alone, not including the cost of all that paper, printing, packing, labor etc.

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For me, the main advantage of being paperless is that I have them all saved as PDF files on my computer -- which I back up regularly -- so I can do things like search them which are not possible with paper.  I can store years of statements in a lot less space, and much more accessible, than an equivalent pile of paper.

[KingAdrock]

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@MattH wrote:

For me, the main advantage of being paperless is that I have them all saved as PDF files on my computer -- which I back up regularly -- so I can do things like search them which are not possible with paper. I can store years of statements in a lot less space, and much more accessible, than an equivalent pile of paper.

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Yes, but I can do that too. AND have free paper backups in case my hard drive dies.