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I came here to rant and tell my story. Not really looking for anything. I just needed a outlet to let some steam out. Last year I decided to leave my bank. I've hated my bank for years. Sadly not enough to put the time and energy and effort into leaving. But once I got in to Navy Federal I jumped ship as fast as I could. I closed my old bank account last May. Or so I believed... Last November I received a email that a automatic payment didn't go through. After looking in to it I found out that a error had been made on the payment. My old banking account was charged(never removed it, just added the new one). I called and corrected the payment. The place that took the automatic payment apologize and had no idea how the mixed up happened, because for almost eight months the payment had been coming out of the new correct account. I then called up my old bank, only to find. That they never closed my account. My account sat open since May with .70¢ in it. No transactions, deposits or withdrawals. I was pissed. I told the rep that this account was still open without my knowledge. And that I wasn't going to be responsible for the return payment. I washed my hands of it. And told them that I was not paying them. I received a lot of phone calls and letters from my old bank in the last two months telling me to pay and bring my account current. I explain to every single person that called what the issue was, and that I was not paying for an account that should've been closed. Which brings me to where I'm at now. I received a letter Mondays from a collection agency. The bank has sent my negative account to collections. They are charging me almost $200 in fees! I called the collection agency to tell my story and complain. And I've called the bank and spoke with different people at different levels. I can't think of a word worst enough for 'opposite of helpful'. I'm so mad, the old me would had gone down to the bank and started a fight over $20. I've worked so hard to fix my credit and move ahead in life financially. I've decided to pay the collection. Instead of fighting it..... Like it hurts to even type this. The guy who can sit down and type this out is so different from the young punk who would had raised hell. But I'm not feeling pride or accomplishment in my actions. I'm still feeling super pissed..... ok rant over. Thanks for listening.
@DR527 wrote:I came here to rant and tell my story. Not really looking for anything. I just needed a outlet to let some steam out. Last year I decided to leave my bank. I've hated my bank for years. Sadly not enough to put the time and energy and effort into leaving. But once I got in to Navy Federal I jumped ship as fast as I could. I closed my old bank account last May. Or so I believed... Last November I received a email that a automatic payment didn't go through. After looking in to it I found out that a error had been made on the payment. My old banking account was charged(never removed it, just added the new one). I called and corrected the payment. The place that took the automatic payment apologize and had no idea how the mixed up happened, because for almost eight months the payment had been coming out of the new correct account. I then called up my old bank, only to find. That they never closed my account. My account sat open since May with .70¢ in it. No transactions, deposits or withdrawals. I was pissed. I told the rep that this account was still open without my knowledge. And that I wasn't going to be responsible for the return payment. I washed my hands of it. And told them that I was not paying them. I received a lot of phone calls and letters from my old bank in the last two months telling me to pay and bring my account current. I explain to every single person that called what the issue was, and that I was not paying for an account that should've been closed. Which brings me to where I'm at now. I received a letter Mondays from a collection agency. The bank has sent my negative account to collections. They are charging me almost $200 in fees! I called the collection agency to tell my story and complain. And I've called the bank and spoke with different people at different levels. I can't think of a word worst enough for 'opposite of helpful'. I'm so mad, the old me would had gone down to the bank and started a fight over $20. I've worked so hard to fix my credit and move ahead in life financially. I've decided to pay the collection. Instead of fighting it..... Like it hurts to even type this. The guy who can sit down and type this out is so different from the young punk who would had raised hell. But I'm not feeling pride or accomplishment in my actions. I'm still feeling super pissed..... ok rant over. Thanks for listening.
Sorry about that. That bank sounds really sheisty... It sounds like you are happy with Navy. In the future, if you ever close a bank account, request a letter mailed in writing to your address. Harass them until they send one. Never close anything without a letter saying it was closed.
I found out a couple ago from a friend who managed a bank branch some banks do what she called a "soft closing". You close the account but they will keep it open in their system for 30-90 days for any items to post or if you change your mind. Some banks still work under the assumption you have some outstanding paper check floating around you don't want to be returned with the notation "Account Closed". It doesn't quite explain your situation but I know for myself, it made me keep an eye on any closed accounts for a few months to make sure it truly closes.
@Anonymous wrote:
I think I’d rather have the account closed notation than an NSF with monetary penalty.
I’m sorry, I guess I still haven’t grown up, I would have to fight it. I can understand why you’re pissed, that account should’ve been closed. I thought they were required to promptly close accounts upon consumer request?
@Anonymous - it really depends on the institution and the type of account. Some banks and CUs require written notice whether in person, fax, snail mail or electronically via email (as applicable) from the accountholder to close the account as outlined in its deposit account agreement - a simple phone call sometimes doesn't do it (to preserve rights).
Of noteworthy, most deposit account agreements contain similar language such as the one below:
We are not required to close your account at your request if you have pending transactions, the account is overdrawn, your account is subject to legal process (such as a garnishment, attachment, execution or levy) or any type of holds (such as collateral hold, decedent hold or deposit hold). In those cases, we will limit the types of transactions that you can make until pending transactions are paid or returned, the balance is no longer negative and any legal restriction/hold has been released.
@Anonymous wrote:
I think I’d rather have the account closed notation than an NSF with monetary penalty.
I’m sorry, I guess I still haven’t grown up, I would have to fight it. I can understand why you’re pissed, that account should’ve been closed. I thought they were required to promptly close accounts upon consumer request?
Not with some merchants because they automatically forwarded account closed checks to the police for check fraud. It's quite antiquated but there are some people who still write paper checks.