Video job interview

[Jnbmom]

Hoping you guys can help me out a bit. I just recently applied for a remote job with the company I am currently employed at with the hospital. This would be for a customer service rep with our health insurance carrier.

I have been with the company for over 15 years, and have 8 years as a patient service rep but I have been doing cardiac monitoring for the last couple of years.

it's a video chat 🥺and not sure how comfortable I am with that but oh well. Anyone have any tips, I know sell myself but anything to focus on, questions I should ask etc? I have not really interviewed for quite some time as my other positions were internal and not very formal when switching jobs.

Thanks 

[FinStar]

These are always kind of interesting 😁

Make sure you test the video (and audio) link they provide well in-advance so that you don't experience any technical issues at the last moment. Use a room that has a comfortable setting, good lighting, but nothing that would cause lots of glare.  Be sure the room you're conducting the interview doesn't have any items that can distract you and is private enough where you won't be disturbed for the duration of it.  Always look directly at the camera (not down or up), so set it in a way that's positioned in front of you (not way at the top). Most importantly, take notes, ask questions and smile 😊 

I'm sure others have some additional or helpful tips!

Oh, one more thing, be sure to be professionally dressed from top to bottom and make sure things are fully disconnected when your interview session ends! Good luck 👍 

[Jnbmom]

@FinStar 

Thank you great tips . I started writing things down to sell myself a bit and will work on some questions as I am not sure exactly what the job entails .

I made sure I scheduled when DH is at work he would be a distraction for sure 🙄

[Horseshoez]

@Jnbmom, back in April I had a series of interviews for a pretty high end job in my current field and followed a few rules:

• Dress well, professional but not formal, and not in a tee shirt either.
• Make sure there is enough ambient light in the room to prevent the camera from broadcasting a grainy image of you.
• Ask questions which challenge the interviewer to sell you on why you want to work for them.
• When it comes to talking about yourself, one tool I've used since my first job interview back in 1974; an interview is one of the best excuses for bragging about yourself.

And yeah, I got the job.   

[Jnbmom]

@Horseshoez 

Thank you some other great tips 👍

[Anonymous]

@JnbmomIf this were Hollywood I would tell you to "break a leg" but since you are not doing the movies "Best of Luck" ...

Also, "fingers crossed"

[Jnbmom]

@Anonymous 

Thank you, I might break a leg or hip setting up my video chat 🤣🤣🤣

[iced]

Are you required to have your camera on during the call? It'll vary from employer to employer, but when I was interviewing candidates for a couple of our open recs via video we could generally care less whether you have it on or not. It's about the person, not what they look like.

If this is a people-facing position, then it makes more sense that they need to see how your body language is.

[Jnbmom]

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@iced wrote:

Are you required to have your camera on during the call? It'll vary from employer to employer, but when I was interviewing candidates for a couple of our open recs via video we could generally care less whether you have it on or not. It's about the person, not what they look like.

If this is a people-facing position, then it makes more sense that they need to see how your body language is.

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@iced 

They just sent a link and told me it was a video interview so I am not sure?

The job itself I would work remotely from home as a CSR for Optima health insurance .

[iced]

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@Jnbmom wrote:

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@iced wrote:

Are you required to have your camera on during the call? It'll vary from employer to employer, but when I was interviewing candidates for a couple of our open recs via video we could generally care less whether you have it on or not. It's about the person, not what they look like.

If this is a people-facing position, then it makes more sense that they need to see how your body language is.

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@iced 

They just sent a link and told me it was a video interview so I am not sure?

The job itself I would work remotely from home as a CSR for Optima health insurance .

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It's also customer service, which implies customer facing as well. You can always try to diplomatically and gently inquire about it (if they don't already know if you have video capabilities) -- you don't have a webcam or it's broken or something and ask if you need to get it up and working prior to the interview or if it doesn't matter. It's really going to depend on your particular situation, but if you're that uncomfortable there's ways to probe if it's necessary or not.