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I'm sorry to bring you bad news but EdFinancial it's a hard nut to crack. I have 5 std accnts w/ them but havn't had any luck removing the bad trails. However, I was able to have them change my status from "Chrg Off" to "Pays as Agreed" which in turn helped me increase my Fico score by over 60 points. Let me know if you have any luck.
I've not had any luck with them so far and i have been trying for months now.