I have a loan with Great Lakes and they have not updated my loan since Aug 2021 and it still has the old balance on it not the new balance as I have been making payments on the loan to pay it down. Has anyone else had this issue with them? Thanks!
I think its because student loans arent due right now. Have you reached out to them to see at all? Is it important to you that it reports?
Hey @Cory88 I would first attempt to reach out to Great Lakes by phone and ask if credit reporting can be updated. If that does not work you can also do as advised on Great Lake's website "Do not file a formal complaint to dispute a debt or to dispute a credit reporting. In these cases, you must send us a letter that includes identifying information for yourself and the debt you are disputing, along with an explanation of why you think the debt or credit reporting is incorrect. Include any pertinent supporting documentation with your letter." You can send them a letter or you can dispute the account on your credit reports and for example on Credit Karma dispute you would select "The balance and/or past due amount are/is incorrect."