Just wondering, is anyone else having issues with Navient's new website?
I have 3 loans that are stuck together as a "group", so I usually submit an additional payment and send an email with instructions to apply those additional payments to one of the 3 loans via their "Contact Us" portal. It's kind of a pain, but it was never a problem until they upgraded their website. In fact, I've sent 3 messages to customer service (receiving an acknowledgement email for each one), and I still have to call in and ask for them to apply additional payments as requested.
It's annoying, but was wondering if anyone else has had the same problem. If I continue to have problems and have to keep calling in, then I suppose I will need to either separate the loans in the group (not desirable as they are reported as a single loan on my CR, and would require me to re-enroll in Auto Pay for each individual loan), or submit a complaint to CFPB (as this has not been a one time occurrence). I recognize that I shouldn't be so...OCD about wanting to pay each loan in the group when they are reported as a single loan, but seeing a 0 balance is mentally liberating (and since I still owe almost $280k, I'll take whatever I can get).
Frustration aside, loan payment processing companies really should not make it so hard for folks to pay down their loans outside of their terms.
