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I have made a total of 9 payments towards rehabilitating my defaulted Federal Family Education Loan (FFEL) program student loans, yet I have not gotten anything in the mail, no calls, nothing from them about the next step. All the "bad stuff" is still on my reports. I emailed the person I had to send the documents to in order to complete the process and she hasn't responded. Anyone have experience with KHEAA and their rehab program??
Not every rehab ends immediately after your ninth payment. It takes time to transfer your loan to a new servicer, and that process may only happen once or twice a month. There may also be delays if there isn't a servicer available to take your loan, or if the DoE computers are experiencing technical difficulties (which isn't uncommon).
I would call on Monday and ask about the status of your loan. Be prepared to make a 10th rehab payment if there's a hold-up in processing, but chances are they will get you transferred to your new servicer before then.