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Sure! And maybe the CSR will know the correct answer and maybe even tell you the truth.
Independence wrote:
Can you ask a creditor if it will be a hard or soft pull before credit is pulled?
The "highly trained" and "fully competent" account representative that makes promises about a hard or soft pull over the phone is not the person who keys the inquiry into your CR.
Inquiries based on a consumer request for new credit can legitimately be reported as hard inquiries by the OC.
If that is a major concern of yours, get it in writing first.