cancel
Showing results for 
Search instead for 
Did you mean: 

Bug? Received incorrect alert

tag
Mrsg714
Contributor

Bug? Received incorrect alert

I got an alert today that said that my scored decreased by 23 points, but it shows an INCREASE of 23 points. I paid down a credit card and the retail account balances shows correctly, but the alert says one thing while the dashboard says another. Plus the alert is dated for 3/28. What gives? Anyone else encounter this today or ever?
Message 1 of 14
13 REPLIES 13
Anonymous
Not applicable

Re: Bug? Received incorrect alert

Is this TU by any chance?

Message 2 of 14
Mrsg714
Contributor

Re: Bug? Received incorrect alert

Yes. It's TU
Message 3 of 14
NRB525
Super Contributor

Re: Bug? Received incorrect alert


@Mrsg714 wrote:
Yes. It's TU

Look very closely at the text of the alert. It says "Balance Change", does not indicate a direction.

 

TU only reports the total balance of all cards included in that amount, so on the same day, combined in the same one alert, there could be some cards increasing, some cards decreasing. Thus, they can't commit to tell you whether all those card changes are increases or decreases, only that, on net, there was a change in total balances today.

 

And yes, TU routinely backdates their notifications by two days, sometimes three days.

 

EQ and EX, because they report individual cards, can commit to tell you what direction that card changed, either increase or decrease, and they tend to be closer to the stated date of the change, though often are still delayed a day when you actually see the alert.

High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
March 2021 $33k on $312k EQ 796 TU 798 EX 801
May 2021 Paid all Installments and Mortgages, one new Mortgage EQ 761 TY 774 EX 777
April 2022 EQ=811 TU=807 EX=805 - TU VS 3.0 765
Message 4 of 14
Mrsg714
Contributor

Re: Bug? Received incorrect alert

I'm not really concerned with the wording of the alert since I've gotten used to the ambiguous nature of TU alerts. What concerns me is that the alert indicates a 23 point drop along with a score that reflects this, but the dashboard shows a 23 point increase. I don't know which one to believe which is unfortunate given that I'm paying money for this information.
Message 5 of 14
Mrsg714
Contributor

UPDATED: Bug? Received incorrect alert

I called Myfico and was assured that the information I pulled on 3/30 is the accurate information as it's the most current information.  I'm just going to trust the information I see on the dashboard like I've always done.  I feel like it's a racket and that Transunion needs to get their act together. 

Message 6 of 14
Revelate
Moderator Emeritus

Re: UPDATED: Bug? Received incorrect alert

Well what's happening (and I only just sorta figured it out after getting alert notices and not finding it):

 

The alert date in the app is the reporting date of the change as recorded by the bureau when it comes to balances and similar, not the actual date the monitoring system picked it up (or even when the CRA inserted the data for that matter).  Vis a vis I got a TU alert yesterday for a change which was reported on 3/27.  Handy that it lined up on all 3 bureaus, but I think this is a somewhat new feature as previously I'm pretty sure I saw different dates for the same change when I looked at the data whereas I know the reporting dates on all 3 bureaus match but I couldn't begin to tell you when this behavior was actually implemented.

 




        
Message 7 of 14
Mrsg714
Contributor

Re: Bug? Received incorrect alert

I think the light bulb just went off. Since the alerts are delayed it's causing some really strange behavior it seems. If my hunch is correct then I understand how it's happening. I don't think this is the most efficient process though, but that's just my opinion.

Thanks everyone for your insight.
Message 8 of 14
Aprile421
Regular Contributor

Re: Bug? Received incorrect alert

I also recieved an alert for Trans Union yesterday that my score had increased 3 points, when I look at the dash board or scores. It is same score it has been for 3 months. No where other than the alert is it showing that 3 point increase.

Message 9 of 14
Anonymous
Not applicable

Re: Bug? Received incorrect alert


@Aprile421 wrote:

I also recieved an alert for Trans Union yesterday that my score had increased 3 points, when I look at the dash board or scores. It is same score it has been for 3 months. No where other than the alert is it showing that 3 point increase.


The dashboard score won't change unless and until you pony up for a new report.

Message 10 of 14
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.